What Is Samsung Care

Samsung Care+: FAQ – Get Answers About Assistance

1. What does Samsung Care+ with Theft and Loss, and Samsung Premium Care cover? Q1. What does Samsung Premium Care cover? Samsung Care+, Samsung Care+ with Theft and Loss, and Samsung Premium Care all include setup assistance and remote technical support, as well as coverage for accidental damage from day one (such as drops, liquid spills, and cracked screens), as well as failures due to normal wear and tear after the manufacturer’s warranty has expired. Samsung Care+, Samsung Care+ with Theft and Loss, and Samsung Premium Care do not include setup assistance or remote technical support.

Please refer to the Terms & Conditions of your program for complete coverage information.

What is the procedure for enrolling in Samsung Care+ or Samsung Care+ with Theft and Loss coverage?

Samsung Care+ may be enrolled in by eligible devices that are within 60 days after phone activation.

  • Simply open the app and look for “Samsung Care+” in the search bar.
  • In the event that your device qualifies, you will be requested to complete the enrolling process by following the on-screen instructions.
  • If you purchase a new mobile device, your current plan will not be transferred to the new device.
  • In addition, if you do not intend to maintain your existing Plan on your prior device, you must terminate your current Plan on your previous device as described above.
  • A4: The cost of Samsung Care+ and Samsung Care+ with Theft and Loss varies based on your device and is automatically invoiced on a monthly basis to the credit card you give at the time of registration.
  • It will be automatically invoiced each month for the next three years until you discontinue coverage or it is terminated for one of the specific reasons indicated in the terms and conditions, such as non-payment of the monthly premium.
  • Q5: What is the service cost for filing a claim with the insurance company?

The amount of the service charge varies based on the kind of claim.

For complete coverage information, please refer to the Terms & Conditions of your program.

If a gadget is lost, stolen, or unrecoverable, it is protected under the insurance program, which also offers a reduced deductible for accepted claims.

For mechanical breakdown claims, there are no service fees to pay.

Q6: Is there a limit to the number of claims that I may submit in a given time period?

When it comes to mechanical malfunctions, there are no repair restrictions.

For Samsung Care+ with Theft & Loss, the following information is required: Claimants are limited to filing a maximum of three (3) claims in each 12-month period for loss, theft, damage, or unrecoverable items.

When it comes to mechanical malfunctions, there are no repair restrictions.

In the case of Samsung Premium Care, there is a limit of three (3) claims per 12-month period for unintentional damage caused by handling of the product.

Q7.

A7.

Samsung Care+, Samsung Care+ with Theft and Loss, and Samsung Premium Care are all subscription services that can be canceled at any time by the customer.

Q8.

In most cases, with the exception of mechanical breakdown coverage, your insurance coverage is effective immediately after purchase.

For more information, please refer to the Terms & Conditions of your program.

I do not reside in one of the fifty states of the United States.

A9.

Customers in the continental United States, Hawaii, Alaska, and Washington, D.C.

There may be restrictions on the availability of Samsung Care+ with Theft and Loss in some states; your eligibility will be established at the time of checkout.

Can I cancel Samsung Care+, Samsung Care+ with Theft and Loss, or Samsung Premium Care if I have a Samsung device with these plans?

You are correct.

You can do so by calling Samsung toll-free at 1-866-371-9501, which is available 24 hours per day, seven days per week, or by mailing a cancellation request to the address specified in your Terms and Conditions.

For complete coverage information, please refer to the Terms & Conditions of your program.

A11.

Q12: What are the operating hours of the facility?

A Samsung Care+ Pro is available 24 hours a day, seven days a week to assist you.

What is the process for filing a claim for my Samsung device?

A13.

Q14.

Once a claim has been validated, new devices are typically dispatched the next business day if they are available.

Do I have to return the equipment that I have claimed?

Yes, it is correct.

If the claimed device is not returned within 10 days of receiving your replacement device, you will be charged an unrecovered equipment fee, not to exceed the manufacturer’s suggested retail price, for the item that was not returned within 10 days.

Q16.

A16.

Claims for eligible events that occurred after the effective date of your coverage may be filed at any time without delay.

Q17.

A17.

For a comprehensive list of limits and exclusions for the Samsung Care+ and Samsung Premium Care service contract plans, please refer to the program’s Terms & Conditions.

A18.

Simply phone the uBreakiFix repair facility as soon as you arrive in the parking lot and offer the information about your car to them.

Q19.

A19.

Precautions are being made to guarantee that both the technicians and the phones are working in a hygienic atmosphere.

In the event that a replacement phone is sent, what measures are being taken?

A20. We are very aware of how critical it is to remain connected at this time. As soon as your claim has been granted, your replacement phone will be dispatched the next business day, and we’ve incorporated no-touch delivery to ensure your safety.

Samsung Care Plus: What to know about Samsung’s take on AppleCare

Samsung’s Care Plus program will cover both the Galaxy Z Fold 3 and the Galaxy Z Flip 3. But what exactly does that imply in practice? Lexy Savvides is a member of the CNETA. Samsung introduced its latest foldable phones, the Galaxy Z Fold 3 ($1,800) and the Galaxy Z Flip 3 ($1,000), during the company’s third Unpacked event of 2021. Both phones are less expensive than the Galaxy Z Fold 2 5G, which was released in 2020 and had a $2,000 price tag. Despite the fact that the foldables have seen a price reduction and several discounts, $1,000 or more is still a significant sum of money to invest in this relatively new foldable form of phone.

  1. Design adjustments were implemented by the South Korean behemoth to make them more robust, but you’d be excused for being skeptical about just how tough they really are.
  2. This might help you feel more at ease with the new sort of gadget.
  3. But what exactly is Samsung Care Plus, and should you consider purchasing it?
  4. From CNET’s mobile specialists, learn about the newest news and top reviews in smartphones and wireless service providers.
  5. For this guide, we went through Samsung’s Care Plus FAQ and the plan’s Terms of Service, as well as sent questions – many, many questions – directly to Samsung.
  6. Here’s what we learned as a result.

What is Samsung Care Plus?

Other Samsung devices, such as smartphones, PCs, laptops, and tablets, as well as home appliances, televisions, and monitors, are covered by Care Plus in addition to the new foldables. CNET photo by Lexy Savvides It is an optional coverage plan for Samsung smartphones, PCs, laptops, tablets, home appliances, TVs, and monitors that extends beyond the manufacturer’s warranty and provides additional protection. When it first launched, Care Plus was known as Samsung Premium Care; however, the name was changed to Care Plus in 2020.

It’s comparable to AppleCare, which customers of iPhones, iPads, and other devices may purchase as part of their new gadget purchases.

The goal of both is to provide you with additional protection against breakage or malfunction. However, because today’s technologies are so durable, it is not always necessary to pay for additional coverage. Foldables are an example of a product where repairs can be time-consuming and expensive.

How much will Care Plus cost?

Care Plus is available in the United States for $4, $9, $11, or $13 a month, depending on your device. (It is also available in other countries, like the United Kingdom and Australia, although the terms will vary from one country to the next). The subscription will automatically renew on a monthly basis for three years until you cancel it or Samsung cancels it for any reason, such as nonpayment. Owners of foldables will be required to pay a $13 per month utility cost. Those of you who took advantage of the presale deal will begin paying once the first year has expired, and you will be invoiced on a monthly basis until you cancel or until you reach the third year of device ownership, whichever comes first.

Patrick Holland is a contributor to CNET.

What does Care Plus cover?

Care Plus provides coverage for power surge protection and breakdowns caused by unintentional damage, as well as shipments to the manufacturer for replacement or repair, as well as tech assistance through Asurion, beginning on the date of enrolment. According to the Care Plus Service Contract Coverage document, Care Plus is inclusive of the manufacturer’s warranty, and with the exception of the previously specified items, all additional plan coverage becomes effective immediately upon the expiration of the manufacturer’s warranty.

  • According to the Care Plus FAQ, the number of times you may get accidental damage repairs and replacements is limited to three times each year.
  • Under Samsung’s mechanical failures policy, batteries are covered completely free of charge.
  • CNET photo by Sarah Tew However, more common sorts of damage – such as those caused by accidents such as dropping the device – will be charged a $249 price for each event.
  • Water and other liquid damage are covered by the $249 cost, as is damage caused by spilled coffee on your Z Fold 3’s screen.
  • If you break your screen, it will cost you $249 to replace it.
  • It does not matter which screen is destroyed; however, if you miraculously manage to damage both displays in the same accident, you will only have to pay the $249 once.
  • The inside screen of the Z Flip 3 will set you back $349, while the cover display will set you back $99 to repair.
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Using Care Plus for the outside screens is significantly more expensive than not using it at all.

That is correct, however it does not apply in the case of foldable smartphones.

Foldable phones are categorized as tier 4 and subject to a $249 service cost.

Not a fan of the folding design?

CNET image courtesy of Andrew Hoyle If Samsung finds that your claim is valid, it will give you a replacement device.

According to the FAQ, if you fail to return the equipment by the deadline, you will be charged a cost for unrecovered equipment.

According to the FAQ, Care Plus does not cover problems that your device may encounter due to “abuse, neglect, pre-existing conditions, rust, corrosion, theft or burglary, mysterious disappearance, damage from exposure to weather conditions, power fluctuations, and any loss covered under a manufacturer’s warranty.”

Where can I get my device fixed?

uBreakiFix is a Samsung-authorized service shop that can assist you with repairs and replacements if your device is experiencing issues. Visit the uBreakiFix website and input your ZIP code to get started. Its services include carry-in and curbside servicing, as well as house visits and mail-in repairs. Care Plus is handled by Asurion, a private corporation that provides insurance for cellphones, tablets, consumer electronics, and other electronic devices, among other things. Asurion determines if your phone will require repair or replacement and informs you of their choice.

(Once again, various businesses in different nations will be in charge of these tasks.)

How do I enroll in Care Plus?

Care Plus is available for free for up to a year if you preordered the new Z Fold 3 or Z Flip 3, however you may upgrade to Care Plus at any point during the first year after purchasing your device. It is not possible to transfer your Care Plus coverage to another device if your current device is covered by the program but you purchase a new device, according to the Care Plus FAQ. You do, however, pay every month and have the option to cancel at any moment (though this is not exactly as straightforward as it seems).

To enroll, open the app and tap the content card, followed by the Check Eligibility button.

If you want to learn more about eligibility and plan price, you may also enroll on Samsung.com or go to the Samsung Care Plus website and input your device’s IMEI number to learn more.

Can I cancel Care Plus?

Yes. You can discontinue the service by calling 1-866-371-9051, which is available 24 hours a day, seven days a week. A cancellation request can also be sent by mail or through your Samsung account on the company’s website, according to the company’s policies. On Samsung.com, select My AccountMy Subscriptions from the drop-down menu. You should be able to view your current active coverage plan as well as the ability to cancel it from there. According to the service coverage contract with Care Plus, you can also send an email to [email protected]

What’s covered in the included warranty, if I don’t get Care Plus for my new foldables?

All Samsung smartphones are covered by a one-year guarantee that covers mechanical breakdowns. This means that if your device’s battery or screen fails within the first 12 months of ownership, you will not be responsible for any repair costs. One year of coverage is provided by the manufacturer’s warranty, which includes coverage for original components and batteries, as well as for labor. The warranty on the original accessories that arrived with your smartphone is valid for six months. Mechanical breakdowns are covered by the guarantee, however once the warranty has expired, you will be liable for the expenses of repairs.

If you do not have Care Plus coverage and your phone fails in any way, you may still bring it to uBreakiFix for repair. You will not be charged if your device develops a fault that is covered by the manufacturer’s warranty.

Everything You Need to Know About Samsung Care+

All Samsung smartphones are covered by a one-year guarantee that covers mechanical breakdowns. This means that if your device’s battery or screen fails within the first 12 months of ownership, you will not be responsible for any repair or replacement costs. Original components and batteries, as well as labor, are guaranteed for one year under the manufacturer’s warranty. It is insured for six months if you use the original accessories that came with your product. Even if mechanical problems are covered by the guarantee, once the warranty has expired, you will be liable for the expenses.

uBreakiFix can still help you if your phone malfunctions for whatever reason even if you are not protected by Care Plus coverage.

What is Samsung Care and Samsung Care Plus?

Most people are familiar with Apple Care. But have you heard about Samsung Care? Although the two services may have a single term, they don’t have anything else in common. If you’ve just purchased a brand new Samsung gadget, you may be wondering what your choices are for preserving the device from damage. Accident-prone drivers know that a case can only go so far, and warranties do not cover incidental damage, so what can they do to keep their repair fees as low as possible. Samsung Care Plus gives an intriguing option for those who have a history of smashing Samsung products, but you’ll have to pay for the “plus” symbol.

Continue reading to learn all you need to know about Samsung Care.

  • What is Samsung Care and how does it work? Which Samsung Care and Samsung Care Plus-enabled devices are available
  • What exactly is covered
  • What is Samsung Care Plus
  • How much does Samsung Care Plus cost
  • And what is the benefit of Samsung Care Plus

What is Samsung Care?

Samsung Care is a priority repair and support service provided by Samsung for a limited number of products. In addition to the fact that Samsung is a massive firm recognized for producing a wide range of devices such as phones and refrigerators as well as televisions and even washing machines, not every Samsung product is qualified for Samsung Care. All of the phones discussed in this article, however, are covered by the program, and there is no additional charge for enrolling in the basic Samsung Care plan.

Which devices can get Samsung Care and Samsung Care Plus?

The Samsung Care program covers a variety of mobile devices, including wearables and tablets, however only a few phones are protected under Samsung Care Plus. Samsung Care Plus covers smartphones from the A Series, S and Note Series, and Z Series, among other series. The most popular Samsung phones accessible via each of Australia’s three main telecoms are listed below, in order of popularity.

Popular Samsung Phones with Optus

When it comes to Samsung Care, there are three important components to consider: Speed Assured, Instant Response, and Hassle-Free Delivery. However, none of these components really fix the harm that has been done to your device; rather, each component is designed to make the restoration procedure as painless as possible for you. Let’s take a deeper look at what Samsung Care is truly capable of providing. Assurance of Quickness Unsurprisingly, the foundation of this promise is the completion of repairs in a reasonable amount of time.

To be sure, there are some restrictions: this timescale applies exclusively to Australian product variations, and it is only accessible for use during the Samsung Express Warranty Period.

Instantaneous Reaction When it comes down to it, “instant response” is just another word for “customer service.” Although the term “immediate” is not always appropriate due to the possibility of waiting delays, Samsung Care does provide specialized customer assistance both online and over the phone.

  • and 8:00 p.m.
  • and 10:00 p.m.
  • Delivered Without Hassle If you reside within a 30-kilometer radius of an authorized Samsung service facility, you may take advantage of our hassle-free and cost-free home delivery service for your repaired device.
  • 1.

Second, you can only choose one drop-off location, so you’ll need to be certain that you’re at the location you’ve specified in advance.

What is Samsung Care Plus?

For example, while the Samsung Care program, which is offered free of charge and focused on repair efficiency, Samsung Care Plus is a paid service that allows you to switch out malfunctioning devices for a cost. With Samsung Care Plus, you may exchange your broken phone twice in two years for a new one, but you’ll have to pay a switch charge each time on top of the one-time membership price. In some cases, depending on how frequently you damage your phone and whatever Samsung device you have, purchasing Samsung Care Plus may be a good investment in the end.

How much does Samsung Care Plus cost?

Each qualifying device series has a unique subscription and switch charge, which varies from one another.

  • $159 for coverage, and $149 for each switch in the A Series
  • Coverage for the S and Note Series is $249, with swaps costing $149. A coverage fee of $399 and a per-swap fee of $299 are charged for the Z Fold and Z Flip Series.

With that in mind, we’ve put up a table below that shows how much you might possibly save on a variety of Samsung devices if you were to participate in the Plus program. The percentages work out in your favor after the second exchange if you’re prone to breakages during the first one.

Samsung Care+ savings

Device Samsung Care+ Price Swap Fee Screen Repair fee Savings after 1 repair Savings after 2 repairs
Galaxy Z Flip $399 $299 $840 $142 $683
Galaxy Z Fold2 $399 $299 $760 $62 $523
Galaxy S21 $249 $149 $390 -$8 $233
Galaxy S21+ $249 $149 $400 $2 $253
Galaxy S21 Ultra $249 $149 $500 $102 $453
Galaxy Note 20 Ultra $249 $149 $460 $62 $373
Galaxy Note 20 $249 $149 $360 -$38 $173
Galaxy A71 5G $159 $149 $305 -$3 $153

Samsung Premium Care – Frequently Asked Questions

Q&A title=FAQ id=FAQ

Frequently Asked Questions

  • A1. It provides more than simply security against the unexpected with Samsung Premium Care. A team of Samsung Care Pros will assist you in getting started with your new Samsung Home Appliance or television, demonstrate how to make the most of its sophisticated features, and answer any concerns you may have. A2. In addition to setup support to help you get the most out of your product’s sophisticated capabilities, Samsung Premium Care provides parts and labor coverage on mechanical or electrical breakdowns with a $0 deductible, power surge protection, and other benefits. A3. By contacting 1-888-312-2071, you may purchase additional coverage after your device has been purchased and while your qualified home appliance or television is still covered by the manufacturer’s warranty. A4. The answer is no, you are not immediately enrolled in the Samsung Premium Care program. Samsung Premium Care must be purchased at the time of purchase of an eligible home appliance or television on Samsung.com, or after the purchase of the device while it is still covered by the manufacturer’s warranty by calling 1-888-312-2071. A5. The cost of Samsung Premium Care varies depending on the product category and the length of the contract. Once you have identified your product in the buying experience, you will be able to view the pricing. A6. The length of coverage is determined by the type of product used. The duration of coverage choices will be displayed once you have identified your product throughout the buying process. A7. The coverage under Samsung Premium Care begins on the day of purchase. In the event of a loss covered by the manufacturer’s warranty, the service plan does not provide coverage. A8. Typically, within 72 hours of making your purchase, you will get an email with a link to your Terms & Conditions page. If you did not offer an email address, you will normally receive your Terms and Conditions in the mail within 7-10 days
  • If you did provide an email address, you will typically receive your Terms and Conditions in the mail within 7-10 days. A9. No. Customers residing in the continental United States, Hawaii, Alaska, and Washington, D.C. are the only ones who can benefit from Samsung Premium Care at this time. A10. Yes. Anytime you choose, you can cancel Samsung Premium Care by contacting us at 1-866-371-9501 or by sending a written request to the address stated in your Premium Care Terms & Conditions. A11. Within 30 days of receiving your cancellation notice, we will refund your money. For further information, please visit the Terms and Conditions. A12. Please contact one of our Samsung Care Professionals by calling 1-866-371-9501. A13. Checks, debit cards, and credit cards (including Visa, MasterCard, American Express, and Discover Card) are all accepted. A.14 Immediately following your purchase, you will get an email or postal letter with your coverage dates as well as the terms and conditions.
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Mechanical/Electrical Breakdown
  • A15. Samsung Premium Care provides coverage for breakdowns and failures that occur after the manufacturer’s warranty period has expired, including: Mechanical and electrical failures, including those caused by regular wear and tear and power surges, are included in this category. For Samsung Premium Care insured home appliances or televisions that need to be repaired, there is no deductible. A17: No, not at all. As a result of this initiative, Samsung’s existing coverage has been expanded. Call us at 1-866-371-9501 if you have any questions about filing a claim. In the case of question 19, there is no waiting time. The coverage under Samsung Premium Care begins on the day of purchase. In the event of a loss covered by the manufacturer’s warranty, the service plan does not provide coverage. A20. The total amount we shall pay you for all claims filed against your goods will not exceed the price you paid for the product at the time of its acquisition. Once your equipment has been replaced due to failure to repair it, your contract will be completed and you will be required to buy Samsung Premium Care for your new replacement unit. A21. Any loss resulting from abuse, carelessness, pre-existing problems, rust, corrosion, theft, weather-related damage, or any other cause not covered by a manufacturer’s warranty is not covered. Please refer to the Terms & Conditions of your program for a comprehensive list of exclusions. The service will be performed by a Samsung certified technician using Samsung components when the service is performed on-site. A23. If your product is deemed unrepairable, you will be provided with a new product or a refund up to the amount of the purchase price paid.

Samsung Premium Care Warranty: Is It Worth It?

The SamsungPremium Care warranty for your Galaxy S8, Galaxy S9, Galaxy S10Plus, Galaxy Note 9, and other Samsung devices will be covered in detail in this tutorial. Please read it carefully before proceeding. Comparing it to carrier insurance and other options such as Squaretrade is a good idea. Whether you’re wondering whether Samsung Premium Care is worthwhile or whether you should purchase smartphone insurance, the answer is yes. In the event that your Galaxy phone suffers damage or is damaged in an accident, we’ve taken care of all the legwork for you.

  1. Every new Galaxy phone comes with a complimentary one-month subscription to Premium Care.
  2. It’s similar to insurance, but it provides a plethora of additional benefits.
  3. This may be extended to two years with Samsung Premium Care, which also provides you with a slew of other perks as well as peace of mind.
  4. To put it another way, it covers any and all circumstances.

Samsung Premium Care vs Insurance Plans

In order to make an informed decision about purchasing smartphone insurance or an extended warranty, there are several factors to consider. Some of these include how many replacement devices you may obtain per year, whether or not the plan covers loss or theft, and whether or not the deductible is waived. You should also pay particular attention to the deductible.

Insurance Provider Cost Deductible of Replacements Other Details
Samsung Premium Care $11.99 per month or $288/2 years $99 Up to 3 replacements per year No coverage for loss or theft
Verizon (Asurion) $11 per month or $264/2 years $199 Up to 2 replacements per year Covers loss or theft
T-Mobile $10 per month or more $275 Up to 2 replacements per year Covers loss or theft
AT T (Asurion or CNA) $9-11 per month or $216/2 years $225 Up to 2 replacements per year Covers loss or theft
Sprint $17 per month or $408/2 years $250 Up to 2 replacements per year Covers loss or theft, plus 25GB backup service
SquareTrade $129 for 2 years $99 Only 1 replacement per year No coverage for loss or theft
Geek Squad $11 per month or $264/2 years $150 Only 1 replacement per year Covers loss or theft (and transferable)

As you can see in the table above, Samsung’s Premium Care is one of the most reasonably priced options. While the cost of almost any insurance plan is almost the same each month, the amount of the deductible might vary significantly. That is the amount of money you will have to pay (out of pocket) in order to obtain a replacement. It’s worth mentioning that carriers in the United States are offering discounts on whole-family plans in 2020, such as Verizon’s whole package for $50. You’ll spend $12 that month to get insurance, and then only $99 to have your phone replaced in less than a day if you have Premium Care on your Galaxy Note 10.

  • Also, keep in mind that not every city offers same-day service.
  • So, at the most, you’ll have to cope with a cracked screen or a phone that won’t work for approximately a day.
  • Furthermore, with carriers, you must ship your phone away and wait for a replacement, which is something that no one likes to do.
  • I once had to wait 13 days for a Verizon replacement phone and felt my world was coming to an end since I didn’t have a phone.
  • When your phone breaks, Samsung’s Premium Care is an economical alternative; but, if your phone is lost, insurance is a better option.

It’s inexpensive, with a $99 out-of-pocket cost that’s manageable, albeit they only allow one replacement each calendar year. If you experience a lot of accidents, Samsung Premium Care is a good choice for you.

Premium Care Quick Review

When I was out for a run in the park on a Monday morning, I dropped my Galaxy S9+ and broke the screen. Somehow, it managed to fly out of my pocket at full speed, and it was toast. Sadness. Fortunately, I had Samsung Premium Care, and the firm was able to promptly resolve the issue, and I received a replacement phone by the following Tuesday afternoon. Seriously, the turnaround time was just one day since I placed my order early enough for it to be shipped out on the following Monday. In order to make a claim, you may either use the Samsung+ app on your phone or go to premiumcareclaims.com or call 1-866-371-9501 any day of the week to get the process started.

  • to 9 p.m.
  • If you prefer same-day shipment, you must call by 2 p.m.
  • The information I provided was immediately processed by Samsung, who validated the claim and mailed an identical new smartphone to me within 55 minutes of the mishap.
  • In a matter of minutes, I was back up and running after paying $99 and sleeping for a few hours.
  • You may utilize Samsung SmartSwitch to move everything from the broken phone to a new one in an extremely short amount of time.
  • Furthermore, Samsung offers you with a return label and container so that you can quickly return your damaged phone to them.
  • There isn’t a single thing I don’t like about it.
  • According on the circumstances, you may be able to bring your Samsung Premium Care-covered phone to an UbreakiFix store and maybe get minor repairs completed the same day, rather than having to purchase a new phone.

Other Details

When I was out running at the park on a Monday morning, I dropped my Galaxy S9+ and broke it. Despite my efforts, it managed to fall out of my pocket at full speed and burn. Sadness. My Samsung Premium Care coverage came through in a pinch, and the firm was on the case in no time. I received a replacement phone by Tuesday afternoon. The turnaround was just one day because I phoned early enough that it could be shipped out on Monday. In order to make a claim, you may either use the Samsung+ app on your phone or go to premiumcareclaims.com or call 1-866-371-9501 any day of the week to begin.

  1. If you prefer same-day shipment, contact by 2 p.m.
  2. The information I provided was immediately processed by Samsung, who validated the claim and mailed an identical new smartphone to me within 55 minutes of the incident.
  3. In a matter of minutes, I was back up and running after paying $99 and sleeping for a couple of hours.
  4. You may utilize Samsung SmartSwitch to move everything from the broken phone to a new one in an extremely short period of time.
  5. It was the most straightforward replacement I’ve ever dealt with, and it made me grateful that I had chosen Premium Care as an option.
  6. Besides that, Samsung now supports UBreakiFix, which has retail locations around the United States.

According on the circumstances, you may be able to bring your Samsung Premium Care-covered phone to an UbreakiFix store and maybe get minor repairs completed the same day, rather than having to purchase a new device. This saves you the trouble of having to transmit all of your data at once.

Samsung Care+ could bring theft and loss insurance coverage

The most recent update was made on November 3rd, 2020 at 07:01 UTC+01:00. The premium after-sales service package from Samsung Unintentional damage, such as cracked screens, drops, and accidental liquid damage, is presently covered under the Samsung Care+ program. Currently, it does not cover burglary or theft of a piece of equipment. However, according to recently discovered information, Samsung may soon add theft protection at an extra fee to its devices. Samsung Shop’s APK file was dismantled by the people over at XDA Developers, who discovered that the South Korean company may in the future enable Samsung Care+ members to add a Theft and Loss subscription to their package.

  • Samsung Care+ is presently available for purchase for $3.99, $8.99, or $11.99, depending on the device you choose.
  • Theft and Loss subscriptions are also not included in the price of the service plan.
  • I accept that I will be invoiced on a regular basis for the next 36 months or until I terminate my account with the company.
  • There will be no option for special financing.
  • Accidental damage from handling (ADH) and mechanical failures that occur outside of the warranty period are covered under service contracts.
  • A maximum of three (3) insurance claims may be filed in each consecutive 12-month period, with a replacement product value of no more than $2,500 per claim filed.
  • Products that are new or reconditioned may be used to meet claims.
  • Binding arbitration is included in the program’s scope (express state exemptions may apply; please see your program terms and conditions).
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Extended warranties (and my experience with Samsung Care+)

In the United Kingdom, it is normal practice for shops to attempt to offer extended warranties in conjunction with their merchandise. Dixons Carphone (Curry’s/PC World) was one of the first companies to provide an extended warranty, and today almost all consumer electronics are covered by some type of extended warranty. I don’t often purchase these warranties for the following reasons:

  • Because of our prior membership with the European Union, consumer protection laws in the United Kingdom are generally favorable. Generally speaking, if I break something, I’ll either pay for the repairs or replace the item (in the case of low-value things), or I’ll try to fix it myself. Even if the situation is dire (as it was when my kid smashed our 4K television), we have unintentional damage coverage through our home insurance*.

I upgraded to a new mobile phone towards the end of last year (Samsung Galaxy S20 5G). Due to my prior experience with paying for repairs on my kids’ S10 and Note 10 phones, I chose to pay a considerable money for the Samsung Care+ package, despite the fact that I was aware of the high cost of such repairs.

I was also aware of how easy it is to damage the curving edge of a screen display (which is not covered by a screen protector).

Samsung Care+

Samsung Care+is intended to be similar to AppleCare+ in terms of functionality. I say “a little similar” because it is meant to protect consumers for repairs that occur outside of the warranty period. It’s also plainly titled in a way that sounds close to the original. Even though both are covered by insurance, my Samsung Care+ experience has not been a great one thus far. If you go to theSamsung UK Supportwebsite, you will see that there are several repair choices available, including doorstep, pickup, and in-store service.

  • A courier picks up the phone and transports it to TMT First, where they analyze the damage and issue a quotation for the repair.
  • Samsung estimates that this service will take 7-10 business days.
  • Currently, I am in the process of filing a claim, which is taking an inordinate amount of time.
  • Although the contact center was helpful, it was still a difficult procedure — Mark Wilson (@markwilsonit) is a social media influencer.
  • The realization that these things have become so significant in our life occurs at this point.
  • My phone serves as a digital wallet for me.
  • Second factor authentication is carried out using my phone.

It is quite inconvenient to be without my phone for extended periods of time.

This is one of the reasons why I purchased an extended warranty.

Samsung Care+ is designed to make getting your phone repaired as simple as possible.

Accidents are unavoidable, but with Samsung Care+, you may be covered in the event that one occurs.

Not only will you be protected against a wide range of disasters, but you’ll also have access to first-class help when you need it the most.” Samsung Care+ – Insurance for Tablets and Smartphones |

Hmm… My overall impression was a negative one. It didn’t even result in a significant financial savings for me (though I suppose it will if I have to make a second claim in the next year or so).

What would Apple do?

What’s the point of comparing yourself to Apple? Because Apple and Samsung are the largest OEMs of luxury mobile phone handsets in the western world, this is the case. And since the names of their insurance-backed extended warranties imply that at least one of those companies is attempting to differentiate itself from the other. Apple owners have informed me that AppleCare+ is superior. The following Tech Radar post informs me that AppleCare+ includes “same-day carry-in; mail-in with an express delivery box prepaid with your name and address; or on-site repairs at your home or office” as well as “a temporary, express replacement phone sent to you prior to sending in your defective unit.” Those repair choices are unquestionably superior, and the new equipment would have saved me a great deal of time and frustration.

However, it is worth mentioning that the same iPhone would have cost more than my S20 had I purchased AppleCare+ instead of Samsung Care+.

Once bitten, twice shy

Regardless, I will not be purchasing Samsung Care+ in the future. As a result, I’ll think carefully before purchasing another Samsung phone, no matter how amazing it is. * However, be aware that this might be a costly strategy for low-value things. I once went into the sea while snapping shots of my children, and my iPhone 6S was completely shattered. Although I’m not sure whether anything can survive in salt water, the iPhone 6S was the last iPhone model to be released that was not waterproof.

Image credit: screenshot from the Samsung Care+ website, taken on August 31, 2021, as fair use for quote, critique, or review in accordance with the UK Copyright, Designs, and Patents Act, 1988, as a screenshot from the Samsung Care+ website.

Best way to Check & claim Samsung mobile warranty

SAMSUNG MOBILE WARRANTY: Samsung is the world’s largest smartphone manufacturer, and it is also the second-largest manufacturer of smartphones in India, behind only Xiaomi in terms of market share. Samsung provides a manufacturer’s guarantee for its smartphones and accessories to provide customers peace of mind. At a very reasonable charge, it also provides its clients with the option of extending their Samsung warranty for devices that they have already purchased. You may view the terms and conditions of Samsung’s warranty by clicking HERE.

You just need to take your Samsung gadget to a Samsung approved service facility in your area to have it repaired there.

If your Samsung product is in good working order but you are experiencing difficulties in utilizing it, you may contact Samsung customer service at the toll-free number 1800-40-7267864 in India for assistance. And they will work with you to attempt to find a solution to your situation.

Samsung mobile warranty check

The manufacturer’s guarantee from Samsung is only valid for a limited period of time. By calculating it, you may quickly determine the validity of your Samsung mobile guarantee.

Samsung mobile warranty period

Product Warranty
Charger adopter 6 Months
Charging cable 6 months
Battery 12 months
Earphone 6 months
Handset (Mobile) 12 months

All Samsung handsets (GSM/CDMA), as well as mobile batteries, are covered by a 12-month guarantee starting from the date of purchase (see below). Samsung mobile accessories that are included with a new Samsung smartphone, such as hands-free, charging adapter, and data cable, are covered by a 6-month guarantee. As a result, you can calculate the remaining warranty on your Samsung mobile device starting from the date of purchase. If you acquired your mobile phone offline from a store, you may look up the date on the original bill to see when it was purchased.

Your digital invoice copy will be sent to your email address, as well as to the address provided in your order information.

Samsung warranty claim

If you have an issue with your Samsung product, you can only have it repaired or replaced at an authorized Samsung service facility, not anywhere else. Samsung only covers errors and problems that are the result of manufacturing processes. If a malfunction or problem occurs automatically in your mobile phone, it will be fixed at no charge at any of the Samsung service locations.

Documents required to claim warranty

Visit a Samsung approved service facility in order to make a claim under your product warranty from Samsung. Please remember to bring the following items with you when you go to claim your Samsung device warranty:-

  • Warranty card: Always remember to have an original and a photocopy of your warranty card on hand. In India, your Samsung product bill serves the same purpose as a warranty card. If you purchased the Samsung product online, you will receive a copy of the invoice for the product. Your product invoice may be seen in your orders list
  • However, it is not available online. Product from the beginning: To get your Samsung defective goods repaired, you must have the original product with you. Remember to bring your smartphone along in the event that you need to change your charging adapter, cable, or handsfree as well. Product Box: Your Samsung mobile phone box may be requested from time to time. As mentioned above, the box is necessary if your Samsung mobile phone has been locked and there is no IMEI number on your invoice or bill, as the mobile IMEI number is printed on the box as well
  • ID card: In some situations, the service center may want a photocopy of any government-issued identification document, such as an Aadhar card, a driving license, or other similar document. The identification card is only requested if your device is locked and you wish to get it unlocked with the assistance of the service center.

Samsung phone international warranty

In some countries, the terms and conditions of the warranty service for Samsung goods may differ from those in others. You may be able to obtain an international warranty in certain instances, but you may not be able to obtain one in others, as it varies from country to country. As a result, you must contact Samsung customer service at the toll-free number 1800-40-7267864 in India. If you are in a different nation, you should look up the Samsung customer service number for that country. The customer who requests the international warranty service from a country that is not listed above is responsible for delivering the Samsung Mobile or Computer to the nearest International Warranty Center, which will be determined by the local Samsung Helpline.

Only the return shipping will be covered by Samsung.

Samsung will not be liable for any damage that occurs while the product is being transported to the overseas warranty center.

Warranty terms

  1. In order to make a warranty claim, you must have your warranty card or evidence of purchase. Replacement parts and labor for repairs during the warranty period are only available from authorized Samsung service locations. Repairs will be performed on a charged basis only if there is evidence of product damage or misuse at the Samsung service facility
  2. Otherwise, warranty terms will not apply and repairs will be performed on a charging basis only. The warranty will be invalidated if the defect was caused by improper usage. If the product fails under specified situations or types of usage (for example, waterlogging, misuse, etc.), the warranty will be voided
  3. And The guarantee will be invalidated if the customer makes any modifications or adjustments to the circuitry in any way.

Samsung Extended Warranty

Having total peace of mind even after the regular guarantee has expired is provided by the Samsung extended warranty program. Samsung Care is another name for the company’s warranty extension program. Samsung believes that customer happiness is of the highest importance to their business. As a result, Samsung has created Samsung Care, which provides an additional 01 year of Samsung warranty coverage.

Consequently, even if your originalmanufacturer warrantyhas expired, there is no need to be concerned because an extended guarantee is equivalent to a manufacturer warranty. EXTEND THE WARRANTY FOR SAMSUNG Additional Related Posts

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