- 1 Official US recall of Note 7 fully reveals how many have exploded
- 2 Are Samsung Phones Still Exploding?
- 3 How to Stay Safe
- 4 Here’s why Samsung Note 7 phones are catching fire
- 5 Why Samsung Abandoned Its Galaxy Note 7 Flagship Phone (Published 2016)
- 6 Years After Recall, Worries Remain Over Exploding Samsung Galaxy Phones
- 7 Recalled Phones
- 8 How Samsung moved beyond its exploding phones
- 9 Another Samsung owner says phone EXPLODED – almost giving her ‘severe burns’
- 10 Samsung Finally Reveals Why the Note 7 Kept Exploding
Official US recall of Note 7 fully reveals how many have exploded
(Pocket-lint) – a piece of lint found in a pocket. On Thursday, the Consumer Product Safety Commission (CPSC) of the United States announced an official recall of the Samsung Galaxy Note 7. In a report published by the agency, which is tasked with promoting the safety of consumer products, developing uniform safety standards, and conducting research into product-related illness and injury, it was confirmed that the lithium-ion battery in the Note 7 can overheat and catch fire, but it was also revealed that the device posed a serious burn hazard to consumers.
Following 92 incidents of overheating batteries in the United States, including 26 instances of burns and 55 reported cases of property damage, including fires in automobiles and a garage, Samsung has been fined by the Consumer Product Safety Commission (CPSC).
Nonetheless, the Consumer Product Safety Commission (CPSC) is worried enough to issue a formal recall, in which it is requesting that consumers in the United States return more than 1 million bought units.
In order to determine whether or not they possess a malfunctioning equipment that is eligible for exchange, Samsung has created a webpage.
Following the CPSC’s recall on Thursday, Samsung issued a statement stating that replacement devices for the United States are likely to arrive in retailers shortly.
Pocket-lint International Promotion was created by Pocket-lint International Promotion.
According to the business, most retail outlets in the United States should be able to provide replacement devices to customers by September 21.
- How to exchange or return your Samsung Galaxy Note 7
- Samsung Galaxy Note 7 recall: What you need to know.
Elyse Betters is the author of this piece.
Are Samsung Phones Still Exploding?
Smartphones are something that millions of people use on a daily basis, according to statistics. We keep them in our handbags, in our wallets, on the dashboard of our cars, and on the front seats of our cars. The majority of people use it for work, for recreation, and to play games. In spite of the fact that Samsung manufactures some of the most popular cellphones on the market, the company has been involved in a number of high-profile scandals. Conscientious individuals secure their phones against hackers and data leaks by installing antivirus software and a virtual private network (VPN) to unblock websites.
- However, danger lurked on the other side of the fence.
- Lithium-ion batteries, which are used in the Samsung Galaxy Note 7, are made in China and South Korea, and these Samsung phone batteries have been known to explode when overcharged.
- Phones have also blown up while in the hands and faces of users, as well as in their pockets in some cases.
- The recall was expanded to cover more phones with the same faulty batteries the following month, and it is now in effect.
- Until January of 2017, Samsung had not been able to figure out why its phones were exploding and what had gone wrong with its flagship phone.
- Galaxy Note 7 explosions were caused by a battery that did not fit properly, which caused the batteries to overheat and, ultimately, cause the explosions.
- It was in July of that year that the firm debuted the Galaxy Note Fan Edition, which was effectively the Galaxy Note 7 with a fresh battery installed.
- Unfortunately, this did little to restore the model’s image, since these phones also overheated during use.
- By 2018, Samsung believed that their problems with exploding cell phones were behind them, however it is possible that they were mistaken.
- Fortunately, the fire in her automobile was contained within a few minutes.
The case, which sought damages for the owner’s inability to contact her clients, also sought a restraining order against Samsung to prevent the company from discontinuing sales of the Galaxy S9.
How to Stay Safe
If your Samsung smartphone is listed on any of the recall lists, experts recommend that you stop using the phone immediately and contact Samsung directly. Refunds can be obtained by contacting the carrier or the retailer. Additionally, as a general rule, avoid overcharging your phone. This can result in severe overheating and the possibility of a fire. No matter what type of cell phone you use, the following advice will assist you in staying safer while using it:
- Turn off any applications that you aren’t currently using: When your phone has many apps open at the same time, it is pushed to work harder, which might result in overheating. Maintain a safe distance between your phone and your body: It is possible to increase your risk of having a fire in your bed by sleeping close to your phone, especially if you roll over on top of the phone in your sleep, which can create overheating. Keep your phone out of direct sunlight as much as possible: the longer your phone is exposed to the sun, the greater the chance it will have to retain light and heat. Remove your phone’s case: If you’re experiencing difficulties with your phone overheating, it’s possible that the case is contributing to the problem by obstructing the heat vents on your phone.
In addition, you may make your phone safer by making sure all of your software and operating system updates are current, removing any applications you don’t use, and separating your phone from your other electronic devices. If you want any further information on the security of your phone, you should be aware that the firm has been issuing its user manuals in English since 1979, so you should not have any difficulties. It was in 2012 that Samsung began to publish the manuals online as well, and they can be found at manualsnet.com.
Many people are still concerned about Samsung Galaxy phones exploding, even years after the recall.
If you’ve been harmed, you may learn more about how blame is assessed in a personal injury case by visiting this website.
Here’s why Samsung Note 7 phones are catching fire
Currently playing: Keep an eye out for this: The battery issues with the Note 7 are explained (with cake) 2:31 Note from the editor, January 2017: Samsung has now explained what what went wrong with the Galaxy Note 7 that exploded. Here’s all you need to know about the subject as of right now. The following is the original story: You carefully set your smartphone on your nightstand after plugging it into the charger at your bedside. When you wake up, your nightstand is engulfed in flames, with smoke pouring everywhere.
This is your hotel room.
What may have happened to cause this?
After 35 reports of overheating cellphones were received from throughout the world, Samsung announced the unusual decision to recall every single one of the Galaxy Note 7 smartphones that had been purchased.
(According to recent reports, the number of exploding Note 7s has more than doubled since the recall was initially announced.) According to Samsung, the company halted all sales and shipments of the Galaxy Note 7, worked with government agencies and cellular carriers around the world to provide refunds and exchanges for the phone, and it appears that it wasn’t enough: on October 10, 2016, as many as five of the supposedly safereplacement Galaxy Note 7 phones caught fire as well, prompting the company to ask all users to turn off their devices.
Samsung formally recalled every single Note 7, including replacement phones, on October 13th.
Return it immediately for a refund.
But, more importantly, why did these phones catch fire in the first place?
Samsung eventually provided an explanation on January 22nd, 2017, stating that the problem is with the batteries. Why would a battery be able to do so significant damage? Here’s what we discovered back in September 2016, when the first version of this story was published.
At the moment, the following is being played: Keep an eye out for: How the Note 7’s battery issues can be explained (with cake) 2:31 In January 2017, the editor made the following statement: In the wake of the Galaxy Note 7 explosion, Samsung has finally disclosed what went wrong. From now on, here’s all you need to know about a certain subject. After that, read the original narrative. You carefully set your smartphone on your nightstand after plugging it into the charger at your bedside. When you wake up, your nightstand is engulfed in flames, and smoke is flowing from all directions.
- The room in which you are now staying Including the entirety of your residence What may have transpired to for this to take place?
- Samsung announced the unusual decision to recall every single one of the Galaxy Note 7 smartphones sold after 35 reports of overheating handsets were received from throughout the world.
- (According to recent reports, the number of exploding Note 7s has more than doubled since the recall was initially announced.
- A recall of every single Note 7, including replacement handsets, was announced by Samsung on October 13.
- To get a refund, send it back right away.
- A second recall of the Samsung Galaxy Note 7 is under underway, with sales of the device being suspended on all US carriers once more.
- Samsung eventually provided an explanation on January 22nd, 2017, stating that the problem is with the batteries in the device.
- Here’s what we discovered back in September 2016, when the first version of this article was released.
A basic phone’s potential to become a catastrophic firestorm does not imply that it will – even if it is the latest Samsung Galaxy Note – that it will. The Federal Aviation Administration (FAA) has issued a stern caution to travelers not to use or charge a Note 7 while on a plane, and several airlines have specifically prohibited its usage. Donald Sadoway is a well-known actor. In an interview with Yonhap News, an anonymous Samsung executive stated that the manufacturing problem in the Note 7 impacts less than 0.01 percent of the total number of Note 7 devices sold.
“It is an extremely unusual manufacturing process fault,” a Samsung representative told CNET.
When it comes to exploding smartphones, CNET typically hears about a handful every year.
In the United States, there have been an official total of 92 instances; there have also been17 incidents in Korea, one in Taiwan, and two in Australia.
Updated on September 15, 2016 at 2:00 p.m. EST. PT: The Consumer Product Safety Commission has updated the tally with the official number of incidents reported in the United States.
Why Note 7?
What distinguishes the Note 7 from its predecessors: It’s possible that Samsung mistakenly compressed their batteries harder than they should have. An unpublished preliminary report submitted to Korea’s Agency for Technology and Standards (and obtained by Bloomberg) stated that the battery manufacturer Samsung had a manufacturing error that “placed pressure on plates contained within battery cells,” resulting in the “bringing together of the negative and positive poles.” As explained by a Samsung spokesman to CNET, “the fault was discovered when many contributory causes occurred at the same time, including a sub-optimal assembly procedure that resulted in variances in tension and exposed electrodes owing to a lack of insulating tape.” Currently playing: Keep an eye out for this: Samsung reveals what went wrong with the Note 7’s explosion at 1:29.
For those who don’t speak technical jargon, the thin plastic layer that separates the positive and negative sides of the battery was punctured, which caused electricity to zap across the battery in the shortest amount of time possible (hence the term “short-circuit”), creating a significant fire hazard.
Professor Don Sadoway of the Massachusetts Institute of Technology’s Department of Materials Chemistry explains that today’s cell phone batteries are created by literally pressing together a stack of battery components – and that battery companies are under pressure (no pun intended) to cram in as much battery capacity as possible.
iFixit “Consider the scenario in which you had a toilet paper roll that wasn’t neatly packed,” Sadoway explains.
Sadoway has two hypotheses to begin with: first, that Samsung just pressed so hard that the positive and negative terminals poked right through the separation and managed to contact; and second, that the positive and negative terminals simply poked right through the separator and managed to touch.
As Sadoway explains, in normal circumstances, the separator allows liquid electrolyte to travel through pores connecting the negative and positive sides of the battery while simultaneously keeping the two terminals distinct.
However, there is another, more intriguing theory: it is possible that Samsung’s batteries are skewering themselves with their own microscopic spears.
Why didn’t the phones catch fire immediately?
If you listen to Sadoway discuss these views, there is one element that doesn’t appear to add together. Cell phone batteries today generally charge faster (and become hotter) when they are first plugged into a wall outlet, rather than at the end of the charge cycle when they are trickle-charging the final few percent of their capacity to reach their maximum capacity. However, these Note 7 phones did not spontaneously combust straight away. Almost every reported instance of a Note 7 catching fire or exploding occurred after the phone had been plugged in and left to charge, sometimes for an extended period of time.
- How could that possible be of assistance if the minute a phone is connected into the socket, things begin to heat up?
- What if only a portion of the battery was squished incorrectly, causing the phone to be unable to determine when the battery was fully charged and to continue charging the cell?
- Furthermore, under extreme conditions, the lithium metal can form tiny spikes (known as “dendrites”) that can poke right through the separator, resulting in a short circuit, as you might have guessed.
- “My guess is that by reducing the charge to 60 percent, they’ll be well below the threshold where these things occur,” Sadoway predicts.
We want to make certain that we are cutting off the flow of water before this thing reaches overflowing levels of capacity.” When contacted for comment on the notion, Samsung did not provide a response.
What happens next
These are only a few hypotheses based on a remote study of Samsung’s early findings conducted by a battery specialist. However, we do not yet have the complete facts, and the truth is exactly what Samsung and government agencies around the world are searching for right now. There is just one question left: why it is possible that the replacement batteries are also bursting. Perhaps it wasn’t enough for us to certify that the replacement Notes were equipped with batteries manufactured by a different supplier Since the manufacturing flaws had been discovered in batteries manufactured by Samsung SDI.
What happens next is straightforward for you: if you possess a Galaxy Note 7, you should seriously consider returning your phone, regardless of whether it is the “safe” model or not.
Alternatively, you may trade in your Note 7 for any other smartphone from any major US carrier.
Updated on September 15, 2016 at 2:00 p.m.
PT: Official approval of the Galaxy Note 7 recall and exchange program has been granted by the Consumer Product Safety Commission (CPSC) in the United States, and Samsung claims replacement Galaxy Note 7 handsets with safe batteries will be available at “most retail locations no later than September 21, 2016.” This has been reflected in the story, which has been updated.
- on October 10, 2016.
- All US wireless carriers have discontinued the sale of the phone.
- Updated at 4:21 p.m.
- PT:Samsung and the Consumer Product Safety Commission (CPSC) have issued a formal recommendation that all Galaxy Note 7 phones, both new and replacement, be turned off.
- on January 23, 2017.
Why Samsung Abandoned Its Galaxy Note 7 Flagship Phone (Published 2016)
A series of Samsung Galaxy Note 7 cellphones abruptly burst in August, sending the South Korean corporation into hyperdrive. It instructed hundreds of personnel to detect the problem as soon as possible. None of them were successful in making a phone explode. In an effort to meet a tight deadline, Samsung’s experts came to the conclusion that the flaw was caused by defective batteries from one of the company’s suppliers. Despite the fact that Samsung declared a recall of the Note 7 handsets in September, the company has opted to continue distributing replacement Galaxy Note 7s that have batteries from a different source.
- It wasn’t long before reports began to circulate that some of the replacement gadgets were exploding as well.
- At the end of the last week, Samsung’s testers were still unable to duplicate the explosions they had witnessed earlier.
- Samsung announced on Tuesday that it was discontinuing the Galaxy Note 7 completely.
- And it brings to a close a nearly two-month slide for Samsung, which has been hammered by investors, safety authorities, and customers over the company’s trustworthiness — particularly with regard to a flagship product that was expected to compete with Apple’s iPhone.
- In the days before Samsung announced that it will cease manufacture of the Galaxy Note 7, the firm’s South Korean-traded shares plunged more than 8 percent, the worst daily decline the business has had since 2008, erasing $17 billion from its market capitalization.
- Through purchases of computer processors and panel screens from competitors, Samsung’s smartphone industry has aided the company’s other businesses.
- It has not yet revealed what what caused the Note 7s to smoke and catch fire — or even whether or not it is aware of the nature of the problem.
According to statistics filed by the United States Consumer Product Safety Commission, Samsung has received at least 92 reports of Note 7 batteries overheating in the United States, with 26 instances of burns and 55 claims of property damage.
‘The fact that we are potentially dealing with a second recall on top of a first recall is not your typical situation,’ said Elliot F.
“This is indicative of a less-than-ideal process that should have involved earlier coordination with the government,” said Kaye.
In 1982, seven individuals died after eating Extra-Strength Tylenol capsules laced with cyanide, which was the company’s best-selling product at the time.
Two months later, its painkiller was back on the market, this time in tamper-proof packaging and with a large media campaign behind it to promote it.
It is expected that the corporation would suffer a significant and immediate financial setback.
According to an editorial in South Korea’s largest newspaper, the Chosun Ilbo, “It is impossible to quantify the erosion of customer confidence in financial institutions.” Samsung must understand that “it didn’t take many years for Nokia to fall from its position as the world’s leading mobile manufacturer,” the report stated.
In his words, “They made a really sensible, difficult choice that rescued their brand and stopped what might have been a catastrophic melting down of all the good will they had built up over the prior five years from taking place.” As one of the most ambitious products Samsung had launched under the leadership of Lee Jae-yong, Samsung’s vice chairman, the Galaxy Note 7 was one of the company’s most ambitious marketing campaigns.
- Lee Jae-yong took over as vice chairman of the country’s largest family-controlled conglomerate (chaebol) after his father, Lee Kun-hee, the chairman, became sick in 2014.
- Lee, who has not been seen in public since, became the company’s chairman in 1997.
- In the month leading up to the launch, Samsung had hundreds of “beta testers” utilizing early versions of the devices, including third-party testers such as AT T and Verizon, who were also part of the beta program.
- Apple, Samsung’s primary smartphone competitor, introduced new iPhones earlier this month.
- Industry experts are closely investigating Samsung’s supply chain to determine if the company’s haste to market resulted in technical faults or the cutting of shortcuts.
Two former Samsung employees, who asked not to be identified for fear of retaliation from the company, described the company’s workplace as militaristic, with a top-down approach in which orders came from people in positions of authority who did not necessarily understand how product technologies worked in their actual use.
According to documents from the Korean Agency for Technology and Standards, a government regulator, which were leaked to South Korea’s SBS TV, after the original Note 7s began experiencing exploding problems in August, Samsung initially concluded that the problem was batteries supplied by its subsidiary, Samsung SDI, according to documents from the Korean Agency for Technology and Standards, a government regulator, which were leaked to SBS TV.
- According to the documents, the plates inside the SDI battery were too close to each other near its rounded corners, making it vulnerable to a short circuit.
- Samsung said on September 2 that it will recall 2.5 million Note 7s equipped with SDI batteries.
- Both Samsung and the regulatory body determined that batteries from a different source, ATL, did not have the same faults as the batteries from the first supplier.
- That decision turned out to be a mistake.
In addition, it did not help that the hundreds of Samsung testers who were attempting to find the problem were unable to communicate readily with one another: According to a source knowledgeable on the process, Samsung instructed staff participating in the testing to keep discussions regarding the tests offline, which meant no emails were permitted.
If the fault had been with the chip board and designs, he claims that replication would have been quick and simple to do.
Park revealed that the matter appears to be far more complicated.
According to the manufacturer, “The Note 7 had more features and was more complex than any other phone ever made.” While competing with Apple for the number one spot, Samsung appears to have crammed it with so much innovation that it has become uncontrolled.”
Years After Recall, Worries Remain Over Exploding Samsung Galaxy Phones
A series of Samsung Galaxy Note 7 cellphones abruptly burst in August, sending the South Korean business into a frenzy. It enlisted the help of hundreds of employees to identify and resolve the problem as rapidly as they could. Nothing they tried worked, and none of them succeeded in making their phone explode. In an effort to meet a tight deadline, Samsung’s experts came to the conclusion that the flaw was caused by bad batteries supplied by one of the company’s suppliers. Despite the fact that Samsung declared a recall of the Galaxy Note 7 handsets in September, the company has opted to continue distributing replacement Galaxy Note 7s with batteries from a different source.
- There were reports of some of the replacement devices exploding as well, which was shortly confirmed.
- To this day, Samsung’s test subjects have been unable to replicate the explosions.
- According to Samsung, the Galaxy Note 7 will be discontinued completely.
- As a result, Samsung has seen its stock price plummet by almost two months as investors, safety authorities, and customers lose confidence in the company — particularly in the wake of the launch of a flagship product that was intended to compete with Apple’s iPhone.
- The stock of Samsung, which is listed in South Korea, plummeted more than 8 percent on the day before the firm said it would cease manufacture of the Galaxy Note 7.
- Following the phone’s malfunctions, Strategy Analytics, a market research firm, predicted that Samsung might suffer a loss of more than $10 billion.
- Although Samsung has withdrawn the Note 7, the questions it faces have not been resolved.
In addition, the corporation may be confronted with issues regarding the safety of its other items, such as kitchen appliances and washing machines.
The government is currently working on a potential second recall of the Note 7s, this time focusing on the devices that Samsung had delivered to replace the original cellphones that were involved in the first incident.
Kaye, chairman of the National Highway Traffic Safety Administration, in an interview.
When Extra-Strength Tylenol, the company’s best-selling medicine, was laced with cyanide in 1982, seven people died as a result.
Two months later, its painkiller was back on the market, this time in tamper-proof packaging and with a large media campaign behind it to promote the product.
It is expected that the corporation would suffer a significant and immediate financial set back.
According to an editorial in South Korea’s largest newspaper, the Chosun Ilbo, “It is impossible to quantify the erosion of customer confidence in financial institutions.
According to Eric Schiffer, head of Reputation Management Consultants, which assists celebrities and businesses in managing brand crises, Samsung’s decision to discontinue the Note 7 may actually benefit the company in the long term.
Lee Jae-yong took over as vice chairman of the country’s largest family-controlled corporation, or chaebol, after his father, Lee Kun-hee, the chairman, became sick in 2014.
Lee, who has not been seen in public since, became the company’s chairman.
Within a month of the launch, Samsung had hundreds of “beta testers” utilizing early versions of the units, including third-party testers such as AT T and Verizon, who were also involved in the testing process.
In late September, Apple, Samsung’s primary smartphone competitor, introduced new iPhones.
Several industry experts are looking into Samsung’s supply chain to determine whether the company’s hasty entry into the market has resulted in technical issues or the cutting of shortcuts.
Two former Samsung employees, who asked not to be identified for fear of retaliation from the company, described the company’s workplace as militaristic, with a top-down approach in which orders came from people in positions of authority who did not necessarily understand how product technologies worked in their actual applications.
According to documents from the Korean Agency for Technology and Standards, a government regulator, which were leaked to South Korean television station SBS, after the original Note 7s began experiencing exploding problems in August, Samsung initially concluded that the problem was batteries supplied by its subsidiary, Samsung SDI.
Additionally, the battery had defects in its insulating tape and the coating on its negative electrode, making it a potential fire hazard in the event of an explosion.
A different solution, however, was being developed by the corporation.
Consequently, Samsung continued to ship Note 7s with ATL batteries while also selling them as replacement phones.
According to Park Chul-wan, a former director of the Center for Advanced Batteries at the Korea Electronics Technology Institute, who said he reviewed the regulatory agency’s documents, “it was far too soon to blame the batteries; I believe there was nothing wrong with them or that they were not the main problem.” Because the hundreds of Samsung testers who were attempting to figure out what was wrong couldn’t easily communicate with one another, their efforts were hampered.
- A source knowledgeable on the procedure said Samsung instructed staff participating in the testing to keep discussions regarding the tests offline for fear of litigation and subpoenas.
- After speaking with many Samsung engineers, Mr.
- If the fault had been with the chip board and designs, he claimed, replication would have been quick and simple.
- Park revealed that the situation appears to be far more complex.
According to the manufacturer, “The Note 7 featured more features and was more complicated than any other smartphone ever produced.” Samsung appears to have crammed it with so much innovation that it has become uncontrolled in the rush to outdo the iPhone.”
The first Samsung recall covered a number of new Samsung smartphones, including the Galaxy Note 7, Galaxy S7, and Galaxy S7 Edge, among others. An study into the explosions and fires that lasted three months revealed that they were caused by a mix of two distinct types of batteries from separate sources, which the business concluded was the cause of the accidents. When the batteries were used for extended periods of time or when they were charging, they would abruptly explode, causing significant property damage as well as injury to users.
Certain of the injuries experienced resulted in second- and third-degree burns, as well as death in some cases.
It is true that the phones were placed on the restricted device list as a result their previous history of violent malfunctions.
The Galaxy Note 7 Not the Only Faulty Phone
Samsung phones were linked to the death of a 14-year-old girl in September of this year, according to the manufacturer. She was asleep when her phone, a Samsung Galaxy S6 smartphone, began charging and playing music while she was awake. According to authorities, the phone’s battery overheated and burst near her pillow, inflicting fatal head injuries to the young woman. Earlier this year, a guy in California claimed that his Samsung Galaxy A20e had spontaneously burst, claiming that the flames from the phone looked “like fireworks.” The man claimed that he saw the phone starting to heat up, so he took the battery out of the phone to inspect, and it was at that point that the phone caught fire and burned.
Fortunately, no injuries were sustained by the gentleman.
Samsung’s Cleanup of Faulty Phones
In response to the widespread international outcry following the Galaxy Note 7 fiasco, Samsung decided to introduce tight safety precautions and assembly procedures, which include an eight-point inspection process. Additionally, more extensive training will be necessary for personnel who will be responsible for installing the batteries. Employees working on comparable phones and products will be able to access intellectual property information and battery safety requirements through rules that are made available to them without restriction.
As long as the recall is in force, everyone who still owns one of the recalled phones or gadgets will be eligible for refunds or replacements.
We Can Help
Product safety is the duty of manufacturers of electronic equipment such as mobile phones, batteries, and other similar electronic gadgets. The safety of their products for customers should be the number one concern for businesses. The repercussions of corporations failing to properly produce gadgets, or of failing to test the devices for quality assurance, may be devastating to consumers, and these implications can be lethal in some cases. If you have been hurt by a Samsung phone that has overheated, you may be entitled to considerable compensation for your injuries.
For a free case review, please contact one of our product liability attorneys. We are not compensated unless and until we obtain a favorable settlement in your case. Call or text 800-934-6555 or fill out a Free Case Evaluation form to get started.
How Samsung moved beyond its exploding phones
While preparing to debut the Note 7 smartphone in late summer 2016, Samsung, the South Korean electronics behemoth, was riding high on its success. Samsung, already the world’s largest smartphone manufacturer, made the switch to bigger displays in order to dispel the notion that it was lacking in innovation compared to its archrival Apple. Reviews of the Note 7 — a 5.7-inch high-end smartphone with a pen that is intended squarely at workaholics — were overwhelmingly positive ahead of its August release date.
- Customers in South Korea began reporting that their Samsung phones were catching fire within a few weeks of the company’s introduction.
- By September 2, the business had discontinued production of the phone and was shipping replacements instead.
- It became worse from there.
- Analysts predict that the setback would cost the firm $17 billion in sales, and that even if the issue does not completely derail Samsung’s mobile business, it will almost surely result in the discontinuation of the Note line.
- This year’s Galaxy S9, which will make its premiere on Sunday in Barcelona, is likely to be a direct competitor to Apple’s iPhone X in terms of design and features.
- Somehow, the previous two years at Samsung — during which the company’s de facto chairman, Jay Y.
- Its sales have seen a resurgence.
Experts believe a combination of circumstances, including Samsung’s crisis reaction, its position in the global smartphone market, and the fact that the worst possible news came at the right time, allowed the company avoid a catastrophe that might have set it back years or perhaps brought it to its knees.
- Cooke believes that Samsung’s early response to the battery problem will serve as “a case study in what not to do,” as a result of its poor decision-making.
- According to Creative Strategies analyst Carolina Milanesi, Samsung’s connection with American consumers was also subpar, maybe as a result of the company’s headquarters being on the other side of the world from the customers themselves.
- “I didn’t get much sleep for 120 days,” he said.
- There, Samsung’s senior executives began to unravel all of the sophisticated processes that go into releasing a phone, coordinating their efforts with the company’s worldwide headquarters in South Korea through video conferencing.
- Staff members engaged with government officials about the dangers to consumer safety that they were experiencing.
- Others spoke with mobile phone providers about the possibility of reclaiming phones that had been sold.
- Everyone was focused on regaining the faith of consumers who had been influenced by viral social-media videos of cellphones engulfed in flames in the past.
or 5 a.m., and that they would occasionally resume at 6 a.m.
First and foremost, according to Justin Denison, Samsung North America’s senior vice president of mobile product marketing, was determining the root cause of the malfunction.
As a result of an internal inquiry in which 700 engineers assessed more than 200,000 devices and 30,000 batteries, Samsung did not reveal what caused the fires until January, according to the firm.
It commissioned an investigation by three independent safety auditors — UL, Exponent, and TUV Rheinland — to look into the matter.
In order to avoid this from happening again, Samsung formed a battery advisory panel comprised of academics from Cambridge University, Stanford University, and the University of California, as well as representatives from battery consulting businesses and battery manufacturers.
Samsung has launched two significant smartphones after the Note 7, the Galaxy S8 and S8+, and the Note 8.
Neither of them has had comparable battery issues.
It created software to render the Note 7s unworkable, in the hopes that users would not attempt to keep them.
“We strongly advise you to cease using your Note 7 and to replace it with another smartphone before returning the Note 7 to us,” stated a Verizon message.
Milanesi believes that element of the recall may have been the most detrimental since it spread Samsung’s problems beyond its own consumers.
Samsung set up trade-in facilities at major airports in order to maintain control over its message and also to decrease the number of irate consumers who were trapped at the gate.
“Fortunately, I wasn’t traveling much at the time,” he said with diplomatic precision.) However, it appears that Samsung’s outreach efforts were successful in helping the company achieve its lofty aim of returning every phone.
Getting that one percent is something that Baxter and his team are still working on today, he added.
According to Ramon Llamas, a researcher at the International Data Corporation, “in the end, they were painfully explicit about the fact that this happened and that it was their fault.” Cooke said that elements unique to Samsung enabled the company to weather criticism better than, for example, the fast-casual restaurant Chipotle, which was hit by a food-borne disease epidemic in the same year as Samsung.
- For starters, it’s far easier to locate a new burrito place than it is to transfer all of your applications, contacts, and images to a new operating system.
- Apple’s iPhone 7 and iPhone 7 Plus were not universally acclaimed as successes.
- According to IDC, Google, which debuted the Pixel phone shortly after the recall, had only sold roughly 1 million units by the end of the year.
- Rather than computers, it makes its most significant profits from smartphone processors, which it sells to Apple for use in its iPhones.
- The entire assets of the bigger corporation are equal to one-fifth of the gross domestic product of South Korea.
- “I was still able to switch on my Samsung television without any issues,” he stated.
- For example, Samsung predicted that it will have 1 billion connected devices on the market by 2020 in a statement released in January 2018.
“One possible response would have been to slow down the pace of product releases,” she said, referring to Samsung’s rapid pace of product releases.
“It’s evident that our Note owners are our most loyal customers,” Baxter remarked.
Baxter estimates that 10,000 people ultimately signed up to get updates on a biweekly basis from the company.
“Samsung was rightfully criticized for being slow to respond and for failing to provide a clear procedure for how and when the faulty phones would be replaced.
Consumers, like everyone else, have short memories.
Galaxy S8 is the first full-screen smartphone to be released, beating Apple to the market.
It also establishes the design language for a new generation of smartphones. After everything is said and done, “this is solid confirmation that good goods will outperform some flaws along the road,” Cooke said. “Even though the case study will result in their failure, there is a happy ending.”
Another Samsung owner says phone EXPLODED – almost giving her ‘severe burns’
Unknown to the company, a SAMSUNG client alleges that his phone burst, causing towels to catch fire and almost causing her “serious burns.” After the occurrence, the dissatisfied owner said that she was “done with Samsung,” adding her voice to a growing list of hundreds of similar complaints about Samsung devices. 6 The Redditor expressed concern that their kitchen would burn down. Image courtesy of Imgur Rokhana explained how she took her phone out of her pocket to take a picture before it froze and shut off in a Reddit post about the experience.
As soon as I placed it down, the whole thing burst into flames.
A handful of towels nearby caught fire as well, and for a brief time, I believed my kitchen was about to burn down.” 6 On the other hand, it has been alleged that the phone abruptly froze and exploded.
“I was informed there was nothing that could be done because I purchased it two years ago and it was no longer covered by warranty.” “I’m relieved that I’m okay and that the only thing I lost was my phone considering how close I came to suffering severe burns, but I’m disappointed.” The phone in question was a high-end model, and I anticipated it to last me a long time.
“Customer safety is of the utmost priority to Samsung,” they stated in an interview with The Sun.
Earlier this week, a New York lady filed a complaint against Samsung, saying her Galaxy Note 9 smartphone “burst into flames.” On September 3, Diane Chung claims that the new Note 9 model, which was released earlier this year, “got incredibly hot” when she was traveling in a lift shortly after midnight.
- “I heard a whistling and screaming sound, as well as thick smoke” coming out of her pocketbook, she said a short time later.
- Because she was confined in the lift by herself, Chung described feeling “very scared,” dropping her phone and furiously hitting elevator buttons while surrounded by dense smoke.
- The anxious Samsung client allegedly tossed the phone out of the building’s lobby while it was still on fire after she reached the lobby, according to reports.
- Chung characterized the experience as “traumatic,” noting that she was unable to contact clients as a result of the occurrence, and that the contents of her bag had been trashed.
A Samsung representative recognized the Chung event, describing it as a “isolated incidence,” and added, “We stand by the quality of the millions of Galaxy smartphones that are now in use.” 6 A recall of the Samsung Galaxy Note 7 was issued in 2016 after many instances of spontaneous flames were received.
- Minter 6 The Note 7 has been the subject of several complaints from customers who have experienced overheating, smoke, flames, and explosions.
- Samsung has denied both allegations.
- According to the findings of a Samsung inquiry, there was a serious battery malfunction that was the root cause of the overheating problem.
- It was discovered that Samsung’s expensive blower has a number of design problems.
- (Photo courtesy of AFP) Several batteries were found to be lacking insulating tape, with the electrodes on the top-right of the battery particularly vulnerable to bending.
- The issue deteriorated to the point that aviation regulators and airlines began prohibiting passengers from using their phones while flying.
- “We’ve re-evaluated every stage of the smartphone production process and established our 8-Point Battery Safety Check,” Samsung stated in an official statement.
- This represents our commitment to making products that are safer today and in the future.” The Samsung Note 7 exploded, destroying the car.
- The company claimed in a blog post that it had learnt from the Galaxy Note 7 problems and that it has implemented modifications as a result of those lessons.
We are dedicated to putting every lesson learned into action in order to assure quality and safety moving ahead.” Just a few weeks ago, Samsung CEO DJ Koh assured customers that his company’s latest model would not explode: “The battery in the Galaxy Note 9 is safer than it has ever been.” Users will no longer have to be concerned about the battery life.” Do you put your faith in Samsung cellphones when it comes to their security?
Please share your thoughts in the comments section!
We will compensate you for your story!
Send us an email at [email protected] or give us a phone on 0207 782 4368. We also pay for video content. Please upload yours by clicking here. With The Sun Vouchers, you can save even more money on a variety of products, including Samsung UK discounts and promotional codes.
Samsung Finally Reveals Why the Note 7 Kept Exploding
According to a report in the Wall Street Journal, Samsung made a mistake when it issued the initial recall because it misidentified the problem. It was discovered that batteries from both of the Note 7’s vendors were prone to the same issues. Samsung increased the scope of its recall and completely halted Note 7 manufacture in October. Silence and rumor-mongering Following the October recall, just a few new information were made available. Instead, Samsung concentrated on ensuring that people did not continue to use the Note 7, even going so far as to push out updates to all Note 7 phones in order to brick the devices in question.
Those scooter problems were largely attributed to low-cost batteries – batteries that most likely contained internal flaws and impurities that caused short circuits – that were mass-produced to keep up with demand for a popular craze at the time.
And now that our devices are becoming ever slimmer, more powerful, and more important for a full day’s communication, it is possible that the danger will increase.
For smartphone users, that energy density contributes to the long battery life of small devices; the Note 7’s 3,500mAh battery was designed to last a full day.
The fact that it is the only mainstream battery chemistry to use an electrolyte that is flammable means that while it is more efficient than battery technologies that use water-based electrolytes, such as nickel-cadmium and nickel-metal hydride, it also poses a greater fire risk.
During the course of its months-long investigation, Samsung said it looked into any potential issues involving system software, manufacturing, and the Note 7’s physical hardware.
They also tested to see if USB-C charging played a role in any of the results.
As an added bonus, Samsung included a USB-C to MicroUSB adapter in the box, allowing users to charge the device using older USB cables.
However, according to Samsung and independent researchers, all of the tests were successful.
“It appears unlikely, given that the battery-facing components in the majority of phones are chips that are widely used in a variety of phones,” Whitacre explains.
In these types of situations, lithium-ion batteries with built-in safety features can help prevent disaster.
“In the event of a faulty control circuit, a well-designed battery with good safety considerations should be able to safely fail,” Whitacre says.
As part of its new safety procedures, Samsung will conduct safety tests on batteries at each stage of the manufacturing process, including the assembly line.
In terms of its own phones, the company is developing a new battery compartment that will provide more space inside the phone and protect it from damage caused by physical drops.
UPDATE 1/24/2017 12:30 p.m. Eastern Time: This story has been updated to clarify the issues with the Samsung SDI batteries that were discovered.