What Samsung Washers Are Recalled

Contents

Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries

  • Samsung Washing Machine Identification Label
  • Samsung Rear-Control Washer
  • Samsung Mid-Control Washer
  • Samsung Washing Machine Identification Label

Top-loading washing machines are the product’s name. During usage, the washing machine top may become separated from the washing machine chassis without warning, providing a risk of damage from the collision. Date of the recall: November 4, 2016.

Recall Details

There are 34 models of Samsung top-load washing machines affected by this recall, according to the manufacturer. The controls for the washing machines are either in the middle or towards the back. The model number and serial number of the machine may be found on two labels that are attached to the rear of the machine. The following model numbers are included in the recall based on the serial number they were manufactured under. Consumers should contact Samsung to see whether or not their washer has been recalled.

Models
WA40J3000AW/A2 WA45H7000AP/A2 WA45H7000AW/A2
WA45H7200AW/A2 WA45K7600AW/A2 WA45K7100AW/A2
WA48H7400AW/A2 WA48J7700AW/A2 WA48J7770AP/A2
WA48J7770AW/A2 WA50K8600AV/A2 WA50K8600AW/A2
WA52J8700AP/A2 WA52J8700AW/A2 WA400PJHDWR/AA
WA422PRHDWR/AA WA456DRHDSU/AA WA456DRHDWR/AA
WA476DSHASU/A1 WA476DSHAWR/A1 WA484DSHASU/A1
WA484DSHAWR/A1 WA48H7400AP/A2 WA50F9A6DSW/A2
WA50F9A7DSP/A2 WA50F9A7DSW/A2 WA50F9A8DSP/A2
WA50F9A8DSW/A2 WA52J8060AW/A2 WA5451ANW/XAA
WA5471ABP/XAA WA5471ABW/XAA WA56H9000AP/A2
WA56H9000AW/A2

Consumers should contact Samsung as soon as possible in order to get one of the following remediation options. The following options are available to consumers: (1) a free in-home repair, which includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be used towards the purchase of a new Samsung or other brand washing machine, which includes free installation of the new unit and removal of the old unit; or (3) a full refund for consumers who purchased their washing machine within 30 days of the recall announcement.

  • In addition, all identified consumers will get a Home Label Kit in the mail, which will include a control panel guide as well as extra safety advice.
  • The reduced spin speed used in the delicate or waterproof cycles reduces the likelihood of the washing machine top coming loose from the washing machine frame unexpectedly.
  • There have been nine reports of injuries linked to this incident, including a fractured jaw, wounded shoulder, and various impact or fall-related injuries.
  • South Korea, China, and Thailand are the countries where the products are manufactured.

Distributor(s): Samsung Electronics America Inc., of Ridgefield Park, New JerseyAbout the Consumer Product Safety Commission of the United States The Consumer Product Safety Commission (CPSC) of the United States is responsible for safeguarding the general public from unjustified risks of damage or death that may be connected with the use of thousands of different types of consumer products in the United States.

Incidences involving consumer products that result in deaths, injuries, or property damage cost the United States more than $1 trillion each year.

Any individual who sells items that have been subject to a publicly publicized voluntary recall by a manufacturer or a mandatory recall authorized by the Commission is in violation of federal law. SaferProducts.gov

Important Information Concerning Your Top Load Washer

It has been determined that some Top-Load washers produced between March 2011 and October 2016 are subject to recall. Front-loading washers are not impacted by this rule. SAMSUNG TOP LOAD WASHERS that are currently on the market and available for purchase are not affected by this recall.

Front-Load Washers Are Not Affected

  1. Select a model from the drop-down menu below. Select your Model Number from the drop-down menu that displays. Enter the 15-digit Serial Number of your washer in the box below, and then clickCheck.

If you have registered your washer with Samsung, clickFor Registered Customers, and then enter the email address and phone number you used when you registered.

The Model and Serial Number are located in two different places: The first label should be placed on the back of the control panel or under the lid. Label 2 is located on the back right side of the washer. It is critical that you provide the proper Model Number and Serial Number in order to achieve the accurate result.

Frequently Asked Questions

  • Q1. What can I expect from the process of having my property repaired? Our top aim is to eliminate any potential safety hazards in the home. Once an appointment has been booked, it typically takes us 7 business days to execute the free in-home repairs. For those who want to have a free in-home repair performed, an authorized expert will install structural reinforcements in the washer and, if you have not previously done so, will apply the Home Label Kit. If your washer is more than 10 years old and has to be repaired in your house, you will receive a one-year extension of the manufacturer’s guarantee as part of the in-home service. Our highly skilled network of certified service providers has previously completed hundreds of thousands of top-load washer repairs with great success. Our customer service representatives are available to answer any queries you may have at 1-866-264-5636. You should expect to wait roughly 20 seconds on average on this line. Q2. How long will I have to wait before I can schedule an appointment for my recall repair service? That is dependent on your geographical location. Our typical repair time, on the other hand, is seven business days. Q3. Who will be responsible for the washer repair? Samsung offers a nationwide network of approved service partners that are able to conduct Samsung washer repairs for its customers. For this washer recall, Samsung has worked with many national service providers in addition to their standard service network. A E Factory Service, Dish Network, Installs Inc., and National Service Alliance are some of the companies that have partnered with us. Technicians from these service providers have received specialized training in order to carry out the washer repairs required by this recall. Is there a manufacturer’s warranty? If so, what are the conditions of the warranty? For washers purchased within one year of the repair being performed, Samsung will extend the manufacturer’s warranty for an additional 12 months after that date. For washers purchased after that date, Samsung will extend the manufacturer’s warranty for an additional one-year after that date. For manufacturing faults in materials and workmanship, the manufacturer’s guarantee covers both parts and labor. Q5. What is the amount of the exchange rebate? Samsung’s exchange rebate is intended for customers who would want to swap their washer rather than have it repaired by the company. Our company is giving a reimbursement to clients in return for the purchase of a new washer from Samsung or any other brand. The rebate is based on the manufacturing date and model number of the recalled washer. Samsung washer customers will be eligible for a loyalty bonus of up to $150 towards the purchase of a new Samsung washer after they have made their selection. When the Samsung loyalty amount is calculated and written on the rebate form, the amount is referred to as the “Samsung Washer Purchase” rebate amount
  • Q6. When it comes to the rebate procedure, what can I expect? Once you have submitted all of the required evidence, you should expect to get your refund within 4 to 6 weeks on average. Please remember to include the following information on your refund form before mailing it in:
  • Choose the refund you’re applying for – a Samsung washer or a washer from a different brand
  • Specify the manufacturer, model number, and serial number of your new washing machine. Include a copy of the original sales receipt for the new washing machine. The rebate form must include one (1) or two (2) labels with the Model/Serial Numbers from your recalled Samsung washer attached to it. Keep in mind that if your washer has just one label, you must send a photograph of the rear of the washer. The Rebate Form will confirm that the recalled washer is no longer in use, that it has been disposed, and that you understand it is a violation of federal law for you to sell or distribute your recalled washer. To save for your records, make a photocopy of the receipt from your new washer as well as page one of the rebate form
  • In the event that you have any questions, please call us immediately at 1-866-264-5636 so that we can assist you
  • What factors will be considered in determining the worth of my washing machine? The worth of your washer will be determined based on the fair market value of your washer at the time of purchase. What this is depends on the model and age of your washing machine. Q8. What is the Home Label Kit and how does it work? Additional safety information may be added to the machine using the Home Label Kit, which contains detailed step-by-step instructions. In addition, it contains a revised control panel guide for certain models, two warning labels, and a supplement to the user manual. There are also some extra safety precautions to take to keep your machine running safely while you wait for an in-home repair or to take advantage of the exchange refund. Q9. Will customers be automatically enrolled in a Home Labeling Kit program? More than 2 million Home Label Kits have been sent out to clients who have previously purchased from Samsung. To find out if your washer is affected by this recall and you did not get a Home Label Kit, please contact our dedicated toll-free hotline at 1-866-264-5636 between the hours of 9:00am and 6:00pm (ET) Monday through Friday. Saturday/Sunday:Closed
  • I have a question about the Home Label Kit. Q10. How does it work? In the event that the updated control panel guidance included in the package is used as directed, it will guarantee that customers pick a reduced-speed spin cycle when washing bedding, bulky goods, or things that are water-resistant. Two caution labels to place on the washer as a reminder are also included, as is an additional user handbook supplement that contains further safety recommendations. Q11: How do I use the Home Label Kit to apply my labels? The Home Label Kit includes detailed instructions that should be followed. In addition, you can witness a quick video demonstration of how to apply the control panel guide (overlay) and the two warning labels by clicking on the link below.
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Applying the control panel guide (overlay) and warning labels – Rear Control Washers

  • If I purchase an extended warranty for my present washer, would I be able to transfer or receive a refund from the store where I bought the washer? The majority of service contracts provide for a pro-rated reimbursement less any outstanding claims. Please refer to your terms and conditions for further information. Q13. When I anticipate a representative from Samsung to come to my home to fix my washer, an employee from another firm shows up instead. What is the reason behind this? A number of initiatives have been made to dramatically increase our ability to deliver free in-home repairs to clients in the shortest amount of time feasible, including collaborating with a number of national service partners. Our countrywide network of approved service partners all have great levels of customer satisfaction, and by collaborating with them, we are able to provide in-home service to clients affected by this recall much more quickly than we would have been able to do on our own in the conventional sense. All of our professionals who are assisting with this recall have received specialized training in order to do the repair.

Important Information about the Samsung Top-Loading Washing Machine Recall

If I purchase an extended warranty for my present washer, would I be able to transfer or receive a refund from the retailer where I bought the washer? Q12. The majority of service contracts provide for a pro-rated return less any claimed expenses. Please refer to your terms and conditions for further information. The day before Samsung is scheduled to visit my home for washer repair, a person from a different firm shows up. So, what’s going on here? In collaboration with several countrywide service partners, we have taken a number of initiatives to dramatically increase our ability to offer free in-home repairs to clients as promptly as feasible, including: Our countrywide network of approved service partners all have outstanding levels of customer satisfaction, and by collaborating with them, we are able to provide in-home service to clients affected by this recall far more quickly than we would have been able to do on our own in the conventional manner.

All of our professionals who are assisting with this recall have received specialized training in order to do the repair;

When the recall was announced

This particular recall was notified by Samsung on November 4, 2016, in collaboration with the Consumer Product Safety Commission (CPSC) of the United States of America.

Machines affected by this recall

According to the recall notification, there are thirty-four different models of Samsung’s top-loading washing machines that are included in the recall. All of these models feature controls in the middle or in the back. These appliances were all produced between 2011 and 2016 in South Korea, Thailand, and China, and sold at home appliance retailers around the country. The following are the stores where these units were available for purchase: These units sold for between $450 and $1,500, depending on the seller.

The company is not responsible if you possess one of their front-loading machines or if you buy a top-loading washer before 2011 or after 2016.

Reason for the recall

There is a problem with the machines in question that might cause the top of a washing machine to detach from its chassis in the middle of a washing cycle, prompting the recall. As a result of this problem, there is a danger of possible impact injury.

Information on reported incidents

According to the Consumer Product Safety Commission (CPSC) in the United States, Samsung has received over 700 reports from consumers concerning machines that had this problem at the time of the recall announcement.

Owners of these machines have reported everything from excessive vibration in the equipment to the top of the machine detaching off the machine. So far, nine reports mentioned incident-related injuries. Besides collision and fall-related injuries, a fractured jaw and shoulder injuries have happened.

Similar recalls

GE had announced a recall of certain of its top-loading washing machines around two months previous to Samsung’s announcement of this recall. It dealt with the possibility of a fire danger caused by an electrical component in the washing machines overheating, among other things. If you would want additional information about this recall, you can find it on the following page of the United States Consumer Product Safety Commission: In 2012, a similar recall was issued for top-loading washing machines manufactured by LG and Kenmore Elite Brands due to a potential injury hazard.

You may get more information about the LG and Kenmore Elite Brand recalls by visiting this link:

Remedies Offered by the Manufacturer

As part of its recall program, Samsung is providing users with three different options.

  1. Repair service provided at no cost to the customer. The manufacturer is providing users with a free in-home service visit from a skilled repairman in order to repair the washing machine under certain conditions (including reinforcing the top so it is not able to fly off). In addition, this option includes a one-year extension of the manufacturer’s warranty, which begins on the day the unit is fixed and is applicable regardless of the age of the machine
  2. And a rebate. The refund will be applied to the purchase of any new washing machine purchased by the consumer, irrespective of the brand they pick. The amount of a refund that buyers will receive will be determined on the age of the machine that they are purchasing. If you choose this option, Samsung will refund you for any installation and removal expenses that may have been imposed by dealers. In addition to their reimbursement, consumers who purchase another Samsung brand washing machine will be eligible for a $150 loyalty reward in addition to their rebate. Original purchasers who acquired their machines within thirty days of the recall notification may be entitled for full refunds from the store from which they made their purchase
  3. However, this is not guaranteed.

As an additional precaution, the company sent Home Label Kits to consumers who were identified as being affected by the recall. The following items are included in the kits:

  • This is a supplement to the user’s manual. A new user’s handbook for the control panel of the washing machine
  • Labels with warnings (together with instructions on how to put the labels on the machine)

The company recommends that customers who have not yet installed the Home Label Kit or followed up on Samsung’s solution choices use the delicate or waterproof cycles to wash bulky, water-resistant, and bedding goods until the kit has been fitted, or the device has been replaced.

Verifying your machine’s status in the recall

One of two methods can be used to determine whether or not your washing machine is affected by the problem. If you are familiar with the internet, Samsung has provided a search feature on their recall notification page that allows buyers to check on the status of their equipment if they are so inclined. They have made it possible to search in three different ways:

  1. Customers who have not previously registered their computer with Samsung can use this option. Previous Customers It will be necessary to have the model and serial numbers. Those who have already registered their machine, but have not yet received the Home Label Kit, should select this option. This group of customers may log in using their email address and phone number to check on the progress of their orders
  2. Customers that got the Home Label Kit included the following: Customers can input the identification number supplied in the kit as well as the zip code to where the item was sent.

The following is a link to Samsung’s Recall Notice page: It is possible that finding the model and serial numbers on your machine will be a better option for you if you are not computer literate. You can then check the list of affected models on the CPSC’s recall page in the United States and contact Samsung’s Consumer Contact line for the recall (866-264-5636) to discuss your options. The following is a link to the CPSC’s recall notice in the United States:

Finding the model and serial numbers

If you are unable to locate a label below the lid of the machine, check at the top of the rear of the device. One label will be in the middle of the page, while the other will be on the right side of the page.

Conclusion

In spite of the fact that we often service washing machines similar to the one that is subject to this recall in the Austin and San Antonio regions, we urge that you contact Samsung directly if you feel your washing machine may be affected by this recall. If you have any additional questions or concerns about the appliances in your home, please do not hesitate to call us right away.

I own an exploding Samsung washer. What’s next?

Following Samsung’s announcement that it will recall 2.8 million washing machines due to the possibility of an explosion during a cycle, we’ve received a flurry of inquiries from readers. Reports of damaged washers date back to 2016 and have been reported as recently as May 2018. As a result, Samsung is providing impacted washer customers with an uncommon choice: they may either opt to have their washer fixed or receive a rebate towards the purchase of a new washer based on the age and original purchase price of their washer.

However, there are still some unsolved uncertainties regarding the repair and reimbursement procedure. Despite the fact that we do not know all of the answers, we will make every effort to provide some assistance.

What does the repair entail?

A free in-home repair for all recalled machines has been guaranteed by Samsung, as well as a one-year warranty extension on the full washer system. However, as a reader Margaret was curious as to what exactly would be corrected, and she received an answer. After all, there have been more than 700 instances of washers failing catastrophically, resulting in at least nine injuries, according to the manufacturer. In recent days, it appears that the answer to Margaret’s query has become more clear.

  1. Lieff Cabraser partner Jason Lichtman revealed the defect during a segment on Good Morning America, where he was defending plaintiffs in a dispute against Samsung.
  2. “The rod has the ability to slip straight out,” he remarked.
  3. In a blog post on the company’s website, Lichtman refers to the presentation, which includes a screen photo of him holding a portion of a washing machine.
  4. The most recent reports, on the other hand, appear to be focused on the washer’s top.

Samsung provided no more information to Reviewed.com on the repair process other than to say that it is a “free in-home repair that involves reinforcing of the washer’s top.” “The authorized Samsung field technician will attach structural reinforcements to the equipment,” according to the company’s website.

ReaderPat wanted to remain with his 10-month-old Samsung washer, but he was concerned about the cost of repairs and the time it would take.

“This has upset my wife, who is concerned about the prospect of using a low spin speed (the Waterproof cycle) to wring out heavy bedding—blankets, sheets, and so on.” While Samsung declined to provide any information on the Home Label Kit, it appears that it does not alter the cycles themselves, simply the names by which they are referred to.

Samsung’s website still suggests washing heavy goods on a low spin speed for the time being.

How much money will I get back?

If customers do not wish to have their old machine repaired, they can opt for a rebate instead. In the interest of full transparency, I’d like to share some personal experience I’ve had with the rebate: My mum is the owner of one of the impacted machines. In August of 2015, she purchased aWA48J7700AW from Best Buy for slightly less than $600, and she was given a rebate of $580, as well as free installation of the new unit and removal of the old unit, for her trouble. Samsung claims that customers that remain faithful to the company would receive a “loyalty incentive” of up to $150.

  1. Other owners have complained about even smaller rebates.
  2. ODB WanKenobi, a Twitter user who claims to have purchased a $900 machine less than a year ago, claims to have only received a $400 cash rebate.
  3. Except to clarify that the rebate amount is “based on the manufacture date and model number of the recalled washer,” Samsung would not provide any additional information about the rebate process.
  4. Some users have complained that they have been unable to print rebate forms, while others have expressed dissatisfaction with the length of time it takes to complete the process.
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Samsung Washer Recalls – Can You Get Rebate?

NOTICE: This post may include affiliate links, which means that if you click on the links and make a purchase, we will get a fee at no additional cost to you. DISCLAIMER: If you own a Samsung washing machine, it’s critical that you keep an eye out for any recalls that the company may issue. You should verify your computer on a regular basis to ensure that it is not the subject of a manufacturer recall or a class-action lawsuit filed against Samsung. Several top-loading washing machines made between March 2011 and October 2016 and sold in the United States were subjected to a class-action lawsuit filed against Samsung in 2016, resulting in a compensation and rebate scheme for owners.

Why have some Samsung washers been recalled?

A handful of Samsung washing machines have been recalled by the firm as a result of the potential for injury from impact. These injuries are related with the lid unit of top-loading washing machines, which is located above the water level. Refunds, replacements, and repairs are all available for all impacted devices from Samsung. A recall has been issued by the firm for machines that were built between March 2011 and October 2016 and sold in the United States. According to the Consumer Product Safety Commission, the lids of top-loading washing machines offer a danger of damage to those who use them.

If the detachable lid is propelled across a room or within a limited space by the power of the spinning drum, the lid poses a projectile hazard.

Following the influx of complaints about these units, the rumor spread that Samsung had created exploding washing machine units, similar to the exploding Note 7 phones that Samsung had made in 2016, the same year that the class action lawsuit was filed.

Are Samsung washing machines exploding?

Samsung washing machines manufactured between March 2011 and October 2016 have the ability to release missiles that are potentially harmful. Because of the imbalance in the chassis, the lid at the top of the machine may become loose, posing the risk that the machine will not only “explode,” but that it will also sling the drum out of the machine. Shortly put, the machines themselves are not igniting in an explosion, contrary to what the visual of an explosion indicates; rather, the danger of projectile damage is significant and can be fatal.

For example, if it strikes an electric water heater (which might result in an explosion of that unit) or a gas line, the unit may cause indirect damage (potentially leading to a life-threatening leak).

Which machines are affected?

It was issued in 2016, and it affects 34 different unit types, with a total of 28 million individual units sold in the United States. The Samsung washing machine recall was issued in 2016. The model and serial numbers of specific machines may be found on the rear panels of the machines.

How to find the model and serial numbers of your machine

In order to determine the model and serial number of your Samsung washing machine, do the following steps:

  1. Ascertain that the Samsung washing machine is completely empty. Removing the power connector from the device is the first step. Make sure you have enough room before carefully shimmying the washing machine away from the wall in order to gain access to the rear panel of the unit. Search for a little sticker on the rear of the machine’s top panel that contains the model and serial number (you may need a flashlight for this step)
  2. Check the main rear panel of the machine for a sticker with the model and serial number in the upper right-hand corner
  3. If there isn’t one, look for one on the front panel. Make a note of the model and the serial number. Replacing the washing machine in its original place is essential. Reconnect the machine’s power cord to the electrical socket. Check the model and serial numbers against the recall list to ensure they are correct.

Owners should cross-check their unit’s model and serial numbers against the Consumer Product Safety Information website of the United States Consumer Product Safety Administration. You can contact Samsung’s customer care through their 24/7 online chat platform if you are unable to discover the model and/or serial number of your possibly impacted item. A person will be available to speak with you.

List of affected units

Using this thorough list, owners of possibly impacted equipment may check to see if their machine has been subject to a manufacturer recall. It is critical to double-check your equipment at all times, even if it does not appear on our list, because fresh recalls might be issued at any time without notice. On the United States Consumer Product Safety Informationwebsite, you may look up the model number of your unit. The following models were included in the 2016 recall:

WA40J3000AW/A2 WA45H7000AP/A2 WA45H7000AW/A2
WA45H7200AW/A2 WA45K7600AW/A2 WA45K7100AW/A2
WA48H7400AW/A2 WA48J7700AW/A2 WA48J7770AP/A2
WA48J7770AW/A2 WA50K8600AV/A2 WA50K8600AW/A2
WA52J8700AP/A2 WA52J8700AW/A2 WA400PJHDWR/AA
WA422PRHDWR/AA WA456DRHDSU/AA WA456DRHDWR/AA
WA476DSHASU/A1 WA476DSHAWR/A1 WA484DSHASU/A1
WA484DSHAWR/A1 WA48H7400AP/A2 WA50F9A6DSW/A2
WA50F9A7DSP/A2 WA50F9A7DSW/A2 WA50F9A8DSP/A2
WA50F9A8DSW/A2 WA52J8060AW/A2 WA5451ANW/XAA
WA5471ABP/XAA WA5471ABW/XAA WA56H9000AP/A2

Class action lawsuits

It is possible to file a class-action lawsuit in the event that a significant number of persons suffer from the same (or similar) injuries because of the same negligent conduct by a corporation or the same flaw in an existing product. Although an individual can file a lawsuit against a huge corporation such as Samsung, doing so is frequently futile from a financial standpoint. Nonetheless, where several individuals are affected by the same injury, a lawsuit against a major corporation could succeed and be powerful enough to result in a legal remedy for the injured parties’ suffering.

According to Samsung, a total of 773 people were affected by the recall. The recalls for the impacted units were issued in November of that year, after the initial recall.

Rebates for affected units

Affected items are eligible for refunds, repairs, and replacements from Samsung. You may be eligible for a one-year extension of the manufacturer’s warranty on your new washing machine, as well as a refund toward the purchase of that unit, and you may also be eligible for a credit toward an upgrade if your washing machine is on the recall list and you choose to replace it. Although Samsung does not post the specifics of their refund program on their website, they do state that the amount of the reimbursement is dependent on the model of the device and the date of production.

If your computer is on the recall list, you’ll need to make a customer support claim for your equipment in order to get it fixed.

Purchasers who made their purchase after October 6, 2016, the day on which the units were intended to be removed off the market, are eligible for a complete, no-questions-asked refund.

For the last point, even if you may have bought a machine that you were aware was on the recall list but have subsequently sold or otherwise disposed of your equipment, you may still be eligible for compensation under the recall policy.

Contacting customer support

Samsung’s customer care line should be contacted directly if you wish to request a refund, repair, or replacement for your damaged Samsung washing machine, which was produced between March 2011 and October 2016. Samsung’s chat platform is available 24 hours a day, seven days a week, and may provide online assistance. You will be able to speak with a customer service representative who will be able to assist you in determining the best course of action for your specific situation.

If you choose to repair your machine

In the event that you decide to fix your equipment rather than replace it or obtain a refund, you have a few of alternatives to consider. In the first instance, you can contract with a third-party vendor of your choosing. Second, you may use Samsung’s recommended vendor platform to engage a third-party vendor to complete your project. (There is an option to do so on the Samsung website.) In the third instance, you can drop your item off at a Samsung repair site and pick it up after the repair is complete.

If you choose to seek a refund

If you decide to request a refund, you may finish the procedure using the customer care chat option on Samsung’s website, which is available 24/7.

Remember that because of their rebate program, you may be eligible for more than one type of reimbursement.

If you choose to replace your unit

Alternatively, if you choose to have your device replaced, you may contact Samsung using their chat platform and arrange for the pickup of your old (defective) unit as well as the delivery of an unaffected replacement one. Avoid disposing of your recalled machine in case Samsung requests that you return it in order to receive a new unit.

Samsung Washer Recall Details – Are washers exploding?

According to a joint notice by Samsung and the Consumer Product Safety Commission on November 4, 2016, 2.8 million Samsung washing machines are being recalled owing to potential safety hazards. A safety warning has also been issued by Samsung to anyone who is currently in possession of one of the devices listed below: The top-load washing machines from Samsung are included in this recall, which affects 34 models. The controls for the washing machines are either in the middle or towards the back.

The following model numbers are included in the recall based on the serial number they were manufactured under.

Models in jeopardy:

WA40J3000AW/A2 WA45H7000AP/A2 WA45H7000AW/A2
WA45H7200AW/A2 WA45K7600AW/A2 WA45K7100AW/A2
WA48H7400AW/A2 WA48J7700AW/A2 WA48J7770AP/A2
WA48J7770AW/A2 WA50K8600AV/A2 WA50K8600AW/A2
WA52J8700AP/A2 WA52J8700AW/A2 WA400PJHDWR/AA
WA422PRHDWR/AA WA456DRHDSU/AA WA456DRHDWR/AA
WA476DSHASU/A1 WA476DSHAWR/A1 WA484DSHASU/A1
WA484DSHAWR/A1 WA48H7400AP/A2 WA50F9A6DSW/A2
WA50F9A7DSP/A2 WA50F9A7DSW/A2 WA50F9A8DSP/A2
WA50F9A8DSW/A2 WA52J8060AW/A2 WA5451ANW/XAA
WA5471ABP/XAA WA5471ABW/XAA WA56H9000AP/A2
WA56H9000AW/A2

According to the Recall, over 700 customers have reported an event involving their washing machine bursting in their hands. A number of individuals have been injured as a result of this blast. Even though there is scant information about what is going on, pictures and an early description from Samsung indicate that “the washing machine top may abruptly separate from the washing machine chassis while in operation, providing a risk of damage from collision.” We are unsure if this is due to the material/components being utilized that are wearing out too soon, or whether the unit is running more quickly than it should, or whether it is a combination of both.

What we do know is that if you come across one of these devices while driving, stop immediately and do not attempt to repair them.

to 10 p.m.

Customers will then have the option of receiving either (1) a free in-home repair that includes reinforcement of the washer’s top and a free one-year extension of the manufacturer’s warranty; (2) a rebate to be applied toward the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit as well as removal of the old unit; or (3) a refund for consumers who purchased their washing machine within 30 days of the recall announcement.

Perhaps this is the last time we will hear about exploding appliances in the foreseeable future.

Samsung Washing Machine Recall Spurs $6.55M Class Action Settlement

SaferProducts.gov According to Top Class Actions, Samsung agreed to pay $6.55 million to resolve a class action complaint involving more than 30 top-loading washing machine models. During the course of the class action, it was claimed that the washing machine tops may detach or that the machines could explode. Samsung recalled its washers in 2016, but users filed a lawsuit against the company. Original owners may be eligible for a return of their purchase price as well as a monetary compensation of up to $400.

  1. Following the 2016 recall of over three million washing machines, incidents of washers exploding continued to be received.
  2. In May 2018, for example, a top-loader washing machine exploded in Texas while washing a mattress pad on the top rack.
  3. When the explosion happened, the proprietor was in another room.
  4. “How could a washing machine just blow up?” you might wonder.
  5. The class action plaintiffs were dissatisfied with the first recall and argued that those owners who did not get notice of the recall in time were entitled to refunds.
  6. If you are the original owner of one of the 34 models that are the subject of the class action lawsuit, you must submit your claim forms by the deadline of August 6, 2019.
  7. WasherLookuppage.

The receipts or other documentation of repairs and extra damage, if any, must also be included in the submission. Any person who files a settlement claim form does so under penalty of perjury, according to the website Top Class Actions.

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  • In this article, we will discuss the finest washing machines for 2021. Fast and efficient: LG’s new washer completes a load of washing in less than 30 minutes. According to a class-action complaint, LG refrigerators collapse after only a few years of use. Samsung is making improvements to its Family Hub refrigerator and washing machine. Another Samsung washing machine has exploded, although no one has been wounded.
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Samsung Top-Load Washer Recall

Samsung Electronics America issued a voluntary recall of Samsung top-load washers on November 4, 2016, as part of an ongoing investigation. The recall affects about 2.8 million Samsung washers, with a total of 34 distinct washer models included. A total of 733 reports of washing machines experiencing severe vibration were received, with some of the machines undergoing top detachment. Samsung issued the recall in response to the allegations. High-speed spin cycles for bedding, water-resistant fabrics, and bulk goods are the most likely to cause excessive vibration and separation.

It is important to verify the model of your Samsung washer (see steps below) in order to keep your family safe from any danger.

Does My Samsung Washer Qualify for the 2016 Recall?

In a voluntary recall of Samsung top-load washers announced on November 4, 2016, the company Samsung Electronics America. According to Samsung, the recall involves around 2.8 million washers, with 34 distinct washer models included in the recall. Samsung initiated the recall after receiving 733 instances of washing machines experiencing severe vibration, which in some cases resulted in the top of the machine disconnecting from the rest of the machine. High-speed spin cycles for bedding, water-resistant fabrics, and bulk goods are the most likely to result in excessive vibration and separation.

Make sure to verify the model of your Samsung washer (see steps below) to keep your family safe from any potential danger.

Will Samsung Fix My Top-Load Washer?

If your washer is one of those affected by the recall, you will be given the following two options:

  • Receive a free in-home repair for your washer when you sign up for this offer. The top of the washer will be reinforced by a Samsung Factory Certified technician. Clients who choose for in-home repair will receive a free one-year extension on the manufacturer’s warranty, no matter how old their machines are. Receive a rebate that may be credited toward the purchase of a new Samsung washer or any other brand of your choosing, as well as free installation and removal of your old unit
  • And

Whenever you set an appointment with the manufacturer to have your Samsung washer repaired, make sure to mention Sharper Service Solutions so that the manufacturer can assist you. Samsung top-load washers are repaired by us since we are Factory Authorized to do so. All service requests relating to the recall must be made through Samsung in order to be processed. You may reach them by phone at 866-264-5636 between the hours of 8 a.m. and 10 p.m. (ET) Monday through Sunday. Please keep in mind that any service requests pertaining to the recall must be submitted through Samsung.

and 10 p.m.

UPDATE: Millions of Samsung Washing Machines Have Been Recalled

On November 4, 2016, we received the following update: According to the Consumer Product Safety Commission, Samsung is recalling 2.8 million top-loading washing machines because the top might abruptly detach while the machine is in operation, providing a risk of harm from collision. The recall involves top-loading washing machines manufactured by Samsung (CPSC). In all, Samsung received 733 reports of washing machines that were excessively vibrating or whose tops had entirely separated from the washing machine chassis, also known as the base frame.

The following are the 34 models that are being recalled: CPSCI provided the image.

They’ll either provide an in-home repair that includes reinforcement of the washer’s top as well as a free one-year extension of the manufacturer’s warranty, or a rebate that you can use to purchase a new Samsung or other brand washing machine (they’ll also install and remove your old unit for no additional charge.) If you acquired your washing machine within the previous 30 days of the recall notification, you may also be eligible for a full refund of your purchase price.

  1. In addition, anybody who owns a top-load washing machine will get a “Home Label Kit,” which contains extra safety advice.
  2. The appliances are blowing apart into multiple parts, and customers have described the sound as “sounding like a bomb going off.” Samsung hasn’t said much, but they have issued a statement stating that they are investigating the matter and are trying to resolve it.
  3. According to ABC News, the Consumer Product Safety Commission (CPSC) has received 21 reports concerning the exploding washers since the beginning of the year.
  4. The Consumer Product Safety Commission has not yet issued a comment about the washers on its website.
  5. Visiting their website may allow you to access the same stuff in a different format, or it may provide you with even more information than you could get elsewhere.
  6. After purchasing a Samsung top-load washer in 2013, Manda Shults discovered that the machine had burst within a day of using it.
  7. Visiting their website may allow you to access the same stuff in a different format, or it may provide you with even more information than you could get elsewhere.
  8. On the back of the machine, you can also discover the 15-digit serial number, which is as follows: According to ABC News, a class action lawsuit against the appliance maker has been filed in federal court in New Jersey by consumers who were victims of bursting equipment.
  9. If you have one of these washers, Samsung recommends using the delicate cycle at a lower speed for washing bedding, bulky items, or water-resistant textiles, according to a statement.
  10. In order to remove as much water as possible from the washing load, today’s washers feature extremely quick spin cycles, according to her.

Some of the pieces that are designed to hold the machine together may be dislodged as a result of the high level of vibration.” For the time being, Forte and her colleagues urge that buyers visit Samsung’s website to see whether their model has been impacted and, if so, to remain in touch with Samsung in case there is an update on a possible remedy.

We will continue to update this story as new information becomes available.

This material was generated and maintained by a third party and imported onto this website in order to assist users in providing their email addresses for further consideration. You may be able to discover further information on this and other related items at the website piano.io.

Samsung isn’t fixing recalled washers, some consumers claim

News Currently, washing machines may be found in millions of households. Submitted by Jeff Rossen and Anneke Foster RIGHT NOW (NBC News) – Samsung stated in November that it was recalling roughly 3 million washing machines due to a manufacturing problem. However, several buyers are now claiming that the washers are still harmful, despite the company’s promises to remedy them. Those washing machines are currently in use in millions of homes throughout the world. Some have experienced such strong shaking that they have exploded.

Some buyers are now claiming that Samsung botched the recall, leaving them with potentially unsafe equipment and no means to get their machines back.

According to the owner of one of the washing machines implicated by the recall, who spoke to TODAY national investigative correspondent Jeff Rossen, “I’ve phoned multiple times, but I never receive any calls back.” Another washer owner, Britney Quimby, a mother of three, expressed her apprehension about doing laundry, saying, “I’m frightened it may injure my children.” In a recent interview, Lori Andrus, an attorney who is assisting on a planned class action lawsuit against Samsung, described the afflicted washing machines as “People’s homes are like ticking time bombs.

Although it may not have gone off just yet, it might go off with the very next load.” Samsung stated in a statement to NBC News that “our first aim is to eliminate any potential safety concerns in the house while also providing consumers with safe options.” In collaboration with the Consumer Product Safety Commission, we are providing consumers who own washers that are affected by this recall with unprecedented options: a free in-home repair that has been certified by third parties, or a pro-rated exchange rebate.

Hundreds of thousands of top-load washing machines have already been repaired since the recall was issued.

On average, a client who chooses an in-home service gets serviced within 7 business days, and we have witnessed high levels of consumer satisfaction following the repair service.” Those who have concerns regarding the recall are encouraged to contact us directly at 1-866-264-5636 or to visit our website at www.samsung.com/us/tlw.”

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Samsung Washing Machine Recall 2016: Full List Of Models Affected, How To Get A Refund

On Friday, Samsung issued a recall for 2.8 million of their top-load washing machines. It is estimated that nine persons have been injured, including shoulder injuries and broken jaws caused by the tops of the machines detaching as a result of the increased vibration. Because of the severe vibration, the machines have also become unbalanced. When a laundry load is placed on a high-speed spin cycle, the likelihood of the tops falling off increases. The machine “exploded with such intensity that it breached the internal wall of her garage,” according to one lady in Texas.

It has been recommended that anyone who acquired the washing machines from retailers such as Home Depot and Sears, as well as other home appliance stores, use caution when operating their machines between March 2011 and November 2016.

” As a result of the problem, Samsung is providing users with three different alternatives for fixing it.

Those who have had the machine for a longer period of time, on the other hand, may be eligible for a free in-home repair or a reimbursement.

The top of the washer will also be strengthened.

The reimbursement also includes the cost of removing the old machine and the cost of installing the new one, if applicable.

The serial numbers of the 34 recalled units are included in the table below.

As of October 2016, the firm had recalled around 1.9 million Galaxy Note 7 smartphones owing to the phone’s battery overheating and bursting into flames.

Customers who wish to obtain further information about the washing machine recall can do so by calling Samsung toll-free from 8 a.m. to 10 p.m., Monday through Friday.

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